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GCP – How Igloo manages multiple insurance products across channels with Google Cloud
Insurance management has come a long way in recent years, with new technologies and tools emerging to streamline processes and improve customer experiences. However, many insurance companies are still using legacy systems that are slow, inflexible, and difficult to integrate across different channels. One of the biggest problems with legacy insurance management systems is their […]
AWS – AWS Transfer Family is now available in three additional regions
Customers can now use AWS Transfer Family in three new AWS Regions: Europe (Zurich), Europe (Spain), and Asia Pacific (Hyderabad). Read More for the details.
GCP – AI in software development: What you need to know
It is amazing how much technology has evolved over the years and continues to do so. AI is no exception to this trend, and it is exciting to see how it can assist us in various ways. There is no denying that many of us using AI have intentionally or unknowingly benefited from it over […]
AWS – AWS announces new AWS Direct Connect location in Manila, Philippines
Today, AWS announced the opening of a new AWS Direct Connect location within the PLDT Vitro Makati 2 data center in Manila, Philippines. By connecting your network to AWS at the new location, you gain private, direct access to all public AWS Regions (except those in China), AWS GovCloud Regions, and AWS Local Zones. Read […]
AWS – Amazon Connect now provides contact records and events for external third-party calls
Amazon Connect now provides contact records and real-time contact events for calls and transfers made to external third-party phone numbers. The new contact records can be used for reporting, billing reconciliation, and analytics. Contact events can be used to create analytics dashboards to monitor and track real-time contact lifecycle activity (e.g., call connected to the […]