Welcome to above the clouds
AWS – Amazon Connect Contact Lens now enables you to capture agent acknowledgements of performance evaluations
You can now capture and review agent acknowledgements of performance evaluations within Contact Lens, ensuring that agents have reviewed evaluation feedback and understand performance expectations. Today, agents receive automated email notifications or tasks to review their performance evaluations. With this launch, agents can acknowledge their review of performance evaluations within the Connect UI, and add […]
AWS – AWS Deadline Cloud now supports Internet Protocol Version 6 (IPv6)
AWS Deadline Cloud customers can now use Internet Protocol version 6 (IPv6) addresses, enabling you to run your render farms in IPv6-only or dual-stack environments. AWS Deadline Cloud is a fully managed service that helps customers render visual effects, animation, and other complex graphics workloads in the cloud. With the addition of IPv6 support, AWS […]
AWS – AWS Directory Service for Microsoft AD and AD Connector available in Mexico and Thailand
AWS Directory Service for Microsoft Active Directory, also known as AWS Managed Microsoft AD, and AD Connector are now available in the AWS Mexico – Central and in Thailand region. Built on actual Microsoft Active Directory (AD), AWS Managed Microsoft AD enables you to migrate AD-aware applications while reducing the work of managing AD infrastructure […]
AWS – AWS adds currency selection to Payment Profiles
AWS has enhanced Payment Profiles to allow customers to select their preferred currency for each AWS service provider (seller of record). This new capability builds upon the existing ability to set different payment methods per service provider, giving you more control over your currency preferences. With Payment Profiles you can now customize both payment methods […]
GCP – Introducing protection summary, a new Google Cloud Backup and DR feature
In today’s cloud environments, data protection is paramount. Ensuring your backups are configured correctly and aligned with your business continuity requirements is critical for business continuity and resilience against threats like ransomware. However, understanding your backup coverage across a complex cloud environment can be challenging. That’s why we’re excited to announce the preview of protection […]
GCP – Building AI agents with Gen AI Toolbox for Databases and Dgraph
We recently announced the public beta of Gen AI Toolbox for Databases, and today we’re excited to expand its capabilities through a new partnership with Hypermode. Gen AI Toolbox for Databases is an open source server that empowers application developers to connect production-grade, agent-based generative AI (gen AI) applications to databases. Toolbox streamlines the creation, […]
GCP – Mastering secure AI on Google Cloud, a practical guide for enterprises
Introduction As we continue to see rapid AI adoption across the industry, organizations still often struggle to implement secure solutions because of the new challenges around data privacy and security. We want customers to be successful as they develop and deploy AI, and that means carefully considering risk mitigation and proactive security measures. The four […]
GCP – Strengthening Google Developer Experts community with Google Cloud Champion Innovators
Today, we’re excited to announce a significant milestone in deepening our developer communities: We’re fully integrating Google Cloud Champion Innovators (Champions) into the Google Developer Experts (GDE) program. The Champion Innovators program was launched in 2022 to recognize and support developers demonstrating exceptional expertise and passion for Google Cloud technologies. For over 12 years, the […]
GCP – JetStream for GCE Disaster Recovery Orchestration: Protect and manage your critical workloads
Enterprises need strong disaster recovery (DR) processes in place to ensure business continuity in the face of unforeseen disruptions. A robust disaster recovery plan safeguards essential data and systems, minimizing downtime and potential financial losses. This not only helps maintain customer trust by providing service reliability but also can help play a vital role in […]
GCP – Build GraphRAG applications using Spanner Graph and LangChain
Spanner Graph redefines graph data management by integrating graph, relational, search, and AI capabilities with virtually unlimited scalability. GraphRAG has emerged as a frontrunner in building question-answering systems that enable organizations to extract relevant insights from their interconnected data. In this blog, we demonstrate how to leverage LanghChain and Spanner Graph to build powerful GraphRAG […]