Today, AWS announced several upgrades to the Amazon Q Business browser extension to enhance its utility and improve user efficiency when performing browser-based tasks. The upgrades include company knowledge access, in-line PDF support, the ability to delete previous attachments from conversation context, image file attachment support, and an expanded prompt context window. With the new upgrades, […]

Amazon Connect Tasks can now be configured to expire up to 90 days from creation, with a default of 7 days. For example, tasks like auto repairs can take weeks to complete or that have longer follow-up times can stay active for up to 90 days before being escalated to a supervisor, while more time-critical […]

A new minor version of Microsoft SQL Server is now available on Amazon Relational Database Service (Amazon RDS) Custom for SQL Server, providing performance enhancements and security fixes. Amazon RDS Custom for SQL Server now supports this latest minor version of SQL Server 2022 across the Developer, Web, Standard, and Enterprise editions. We encourage you […]

Customers can now set exclusion time windows to avoid affecting a service’s reliability score during planned downtime. This feature works with service-level objectives (SLOs) that are created and tracked using CloudWatch Application Signals. SLOs help track longer term performance of services against pre-defined thresholds. Customers can now gain control for pausing/resuming their SLOs during planned […]

AWS Transfer Family enhances certificate management capabilities for Applicability Statement 2 (AS2) with more options to import and monitor your AS2 certificates. This update makes it easier to migrate AS2 trading partner relationships to AWS and ensure uninterrupted communications. AS2 is a widely used business-to-business messaging protocol in industries such as healthcare, retail and supply […]

Amazon Q in Connect, a generative AI-powered assistant for customer service, now makes it easy to create and modify generative AI experiences to improve customer interactions through an intuitive user interface within the Amazon Connect admin website. With this no-code approach, contact center administrators can now configure AI agent behaviors, create or edit custom prompts […]

Salesforce Contact Center with Amazon Connect, now generally available, is a groundbreaking offering that integrates native digital and voice capabilities into Salesforce Service Cloud, delivering a unified and streamlined experience for agents. Salesforce users can now unify and route voice, chat, email, and case management across Amazon Connect and Service Cloud capabilities, streamlining operational efficiency […]

AWS announces Amazon Redshift Query Editor V2 now supports increased maximum result set and export size to 100MB of your query result sets with no row limit in AWS GovCloud (US) Regions. Prior to this limit of your query result sets was* 5MB or 100,000 rows. This enhancement provides greater flexibility for you and your […]

Amazon OpenSearch Service now offers support for managed VPC endpoints (powered by AWS PrivateLink) in two additional regions – AWS GovCloud (US-East), and AWS GovCloud (US-West). Managed VPC endpoints allow to connect to your Amazon OpenSearch Service VPC-enabled domain in a Virtual Private Cloud (VPC). With an Amazon OpenSearch Service managed endpoint, you can now […]