Today, Amazon CloudFront announces support for HTTPS resource records in Amazon Route 53.HTTPS resource records allow domain name systems (DNS) such as Amazon Route 53 to provide additional information such as supported HTTP protocol versions and port numbers before the HTTP connection is attempted. This helps clients establish the initial connection using their preferred HTTP […]

Amazon Connect Contact Lens is now available in AWS GovCloud (US-West). Amazon Connect Contact Lens helps you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience. With Contact Lens conversational analytics, you can transcribe customer calls, analyze customer sentiment, discover top contact drivers, help redact sensitive data, […]

Amazon Aurora PostgreSQL-Compatible Edition has added support for PostgreSQL versions 17.5, 16.9, 15.13, 14.18, and 13.21. The update includes PostgreSQL community’s product improvements and bug fixes, while introducing Aurora-specific enhancements: read replica optimizations to reduce downtime during cluster upgrades, new features for Babelfish, and security improvements. To use the new version, create a new Aurora […]

Amazon Connect forecasting, capacity planning, and scheduling is now available in AWS GovCloud (US-West). This feature helps you predict contact volumes, allocate agents efficiently, and ensure optimal agent scheduling to meet operational goals while minimizing overstaffing. Using machine learning, it anticipates contact volume and arrival rates, converts forecasts into staffing projections, and assigns daily shifts […]

Amazon Connect now provides the ability to execute logic such as routing priority changes within a flow while continuing to play audio to customers waiting in queue. For example, when a customer is in queue listening to music or instructions, you can now periodically check metrics to determine whether to transfer them to a different […]

Amazon QuickSight now supports Trusted Identity Propagation (TIP) for Direct Query Datasets connecting to Amazon Athena data sources. With this capability customers can apply fine grained access controls using Lake Formation Rules to govern user access to data in QuickSight. TIP allows Authors to securely control rows and columns of data returned by queries allowing […]

Amazon Inspector is now available in Asia Pacific (Thailand), Middle East (UAE), Asia Pacific (Hyderabad), Asia Pacific (Malaysia), Asia Pacific (Melbourne), Mexico (Central), Israel (Tel Aviv), Canada West (Calgary), and Europe (Spain). Amazon Inspector is a vulnerability management service that continually scans AWS workloads including Amazon EC2 instances, container images, and AWS Lambda functions for […]

Amazon Connect Customer Profiles now enables organizations to create customer segments from imported CSV files. This new capability allows contact center managers and campaign managers to upload predefined customer lists, streamlining the creation of targeted segments for personalized engagement strategies. With this new feature, users can efficiently map CSV data to standard profile attributes powered […]

AWS Transfer Family announces Internet Protocol version 6 (IPv6) support for server endpoints and service APIs. This enhancement enables both IPv6 and IPv4 clients to communicate with Transfer Family SFTP, FTPS, FTP, and AS2 server endpoints. You can also use IPv6 while accessing the Transfer Family service APIs. AWS Transfer Family offers fully managed support […]

Amazon Bedrock introduces Citations API and PDF support for Anthropic’s Claude Models that empower developers to build more trustworthy AI applications and expand document processing capabilities. The Citations API allows Claude to ground its answers in source documents, providing detailed references to the exact sentences and passages used to generate responses. This leads to more […]