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GCP – How to integrate a Virtual Agent using Google Dialogflow ES into a Twilio Conversation
Twilio Flex is an omni-channel CCaaS (Contact Center as a Service) that makes it easy to build personalized support that’s unique to your business. In this post, we will show you how to integrate Flex’s asynchronous channels with Google DialogFlow. Flex uses Twilio Conversations to natively support conversational messaging use cases such as customer support […]
AWS – Amazon EC2 C7g instances are now available in additional regions
Starting today, Amazon Elastic Compute Cloud (Amazon EC2) C7g instances are available in AWS Region Asia Pacific (Singapore). C7g instances are powered by AWS Graviton3 processors and built on the AWS Nitro System. AWS Graviton3 processors provide up to 25% better compute performance compared to AWS Graviton2 processors. The AWS Nitro System is a collection […]
AWS – AWS Security Hub is now available in the Asia Pacific (Melbourne) Region
AWS Security Hub is now available in the Asia Pacific (Melbourne) AWS Region. You can now use Security Hub to centrally view and manage the security posture of your AWS accounts in this Region and take advantage of more than 110 security controls to automatically check your environment against security industry standards and best practices. […]
AWS – Introducing AWS Glue 4.0 for AWS GovCloud (US-West) Region
We’re pleased to announce the launch of AWS Glue 4.0 for the AWS GovCloud (US-West) Region. AWS Glue 4.0 is a new version of AWS Glue that accelerates data integration workloads in AWS. AWS Glue 4.0 upgrades the Spark engines to Apache Spark 3.3.0 and Python 3.10. Glue 4.0 gives customers the latest Spark and […]
AWS – Amazon Athena updates data source connectors to improve performance and reduce cost
Amazon Athena has updated its data source connectors with new optimizations that can improve performance and reduce cost when querying data that does not reside in Amazon S3. Available today, the updated connectors use dynamic filtering and new predicate push down optimizations to perform more operations in the underlying data source, rather than in Athena, which […]