Welcome to above the clouds
GCP – A gRPC transport for the Model Context Protocol
AI agents are moving from test environments to the core of enterprise operations, where they must interact reliably with external tools and systems to execute complex, multi-step goals. The Model Context Protocol (MCP) is the standard that makes this agent to tool communication possible. In fact, just last month we announced the release of fully-managed, […]
AWS – Amazon EC2 X8aedz instances are now available in Asia Pacific (Mumbai, Seoul) regions
Starting today, Amazon Elastic Compute Cloud (Amazon EC2) X8aedz instances are available in Asia Pacific (Mumbai) and Asia Pacific (Seoul) regions. These instances are powered by 5th Gen AMD EPYC processors (formerly code named Turin). These instances offer the highest maximum CPU frequency, 5GHz in the cloud. X8aedz instances are built using the latest sixth […]
AWS – Amazon Connect Cases now supports AWS CloudFormation
Amazon Connect Cases now supports AWS CloudFormation, enabling you to model, provision, and manage case resources as infrastructure as code. With this launch, administrators can create CloudFormation templates to programmatically deploy and update their Cases configuration—such as templates, fields, and layouts—across Amazon Connect instances, reducing manual setup time and minimizing configuration errors. Amazon Connect Cases […]
AWS – Amazon Lex launches improved speech recognition models for English
Amazon Lex now offers a neural automatic speech recognition (ASR) model for English that delivers improved recognition accuracy for your voice bots. Trained on data from multiple English locales, the model excels at recognizing conversational speech patterns across diverse speaking styles, including non-native English speakers and regional accents. This reduces the need for end-customers to […]
AWS – Amazon MSK Connect is now available in three additional AWS Regions
Amazon MSK Connect is now available in three additional AWS Regions: Asia Pacific (New Zealand), AWS GovCloud (US-East), and AWS GovCloud (US-West). MSK Connect enables you to run fully managed Kafka Connect clusters with Amazon Managed Streaming for Apache Kafka (Amazon MSK). With a few clicks, MSK Connect allows you to easily deploy, monitor, and […]
GCP – New Google Public Sector research shows that nearly 90% of federal agencies are already using AI
Across the federal landscape, the scale and complexity of agency missions demand constant focus. As public servants continue to heed the mandate to do more with less—to deliver essential services more efficiently and securely—having access to the latest AI and security innovations becomes more urgent than ever. To better understand the factors driving AI usage […]
AWS – Amazon SageMaker HyperPod now validates service quotas before creating clusters on console
Amazon SageMaker HyperPod console now validates service quotas for your AWS account before initiating cluster creation, enabling you to confirm sufficient quota availability before provisioning begins. SageMaker HyperPod helps you provision resilient clusters for running AI/ML workloads and developing state-of-the-art models such as large language models (LLMs), diffusion models, and foundation models (FMs). When creating large-scale […]
AWS – Amazon Lex launches configurable voice activity detection sensitivity
Amazon Lex now provides three VAD sensitivity levels that can be configured for each bot locale: Default, High, and Maximum. The Default setting is suitable for most environments with typical background noise levels. High is designed for environments with consistent but moderate noise levels, such as busy offices or retail spaces. Maximum provides the highest […]
AWS – Amazon Connect now provides agent screen recording status tracking
Amazon Connect now offers customers the ability to view status of agent screen recordings in near real time in CloudWatch using Amazon EventBridge. With screen recording, supervisors can identify areas for agent coaching (e.g., non-compliance with business processes) by not only listening to customer calls or reviewing chat transcripts, but also watching agents’ actions while […]
GCP – AuraInspector: Auditing Salesforce Aura for Data Exposure
Written by: Amine Ismail, Anirudha Kanodia Introduction Mandiant is releasing AuraInspector, a new open-source tool designed to help defenders identify and audit access control misconfigurations within the Salesforce Aura framework. Salesforce Experience Cloud is a foundational platform for many businesses, but Mandiant Offensive Security Services (OSS) frequently identifies misconfigurations that allow unauthorized users to access […]