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GCP – Cloud CISO Perspectives: November 2022
Welcome to November’s Cloud CISO Perspectives. I’d like to celebrate the first year of the Google Cybersecurity Action Team (GCAT) and look ahead to the team’s goals for 2023. As with all Cloud CISO Perspectives, the contents of this newsletter are posted to the Google Cloud blog. If you’re reading this on the website and […]
AWS – Amazon Athena now supports Apache Spark
Amazon Athena now supports Apache Spark, a popular open-source distributed processing system that is optimized for fast analytics workloads against data of any size. Athena is an interactive query service that helps you query petabytes of data wherever it lives, such as in data lakes, databases, or other data stores. With Amazon Athena for Apache […]
GCP – Secure data exchanges with Analytics Hub, now generally available
In today’s world, organizations view data sharing to be a critical component of their overall data strategy. Businesses are striving to unlock new insights and make more informed decisions by sharing and consuming data from partners, customers, and other sources. There are many organizations also looking to generate new revenue streams by monetizing their data […]
AWS – AWS announces Amazon VPC Lattice (Preview)
Today, AWS announces the preview of Amazon VPC Lattice, an application layer networking service that makes it simple to connect, secure, and monitor service-to-service communication. You can use VPC Lattice to enable cross-account, cross-VPC connectivity, and application layer load balancing for your workloads in a consistent way regardless of the underlying compute type – instances, […]
AWS – Amazon QuickSight Q now supports automated data preparation
Amazon QuickSight Q now includes artificial intelligence (AI)-enhanced automated data preparation, making it fast and straightforward to augment existing dashboards for natural language questions. Preparing data for natural language query takes time and effort. Authors must imagine terms their users will input and manually replicate field names and data type information from their dashboards. Read […]
AWS – Amazon Kinesis Data Firehose adds support for data stream delivery to Amazon OpenSearch Serverless
Amazon Kinesis Data Firehose can now deliver streaming data to an Amazon OpenSearch Serverless. With few clicks, you can easily ingest, transform, and reliably deliver streaming data into an Amazon OpenSearch Serverless without building and managing your own data ingestion and delivery infrastructure. Kinesis Data Firehose is a fully managed service that automatically scales to […]
AWS – Amazon Redshift announces support for Dynamic Data Masking (Preview)
Amazon Redshift already supports role-based access control, row-level security, and column-level security to enable organizations to enforce fine-grained security on Redshift data. Amazon Redshift now extends these security features by supporting Dynamic Data Masking (DDM) that allows you to simplify the process of protecting sensitive data in your Amazon Redshift data warehouse. With Dynamic data […]
AWS – Amazon Connect forecasting, capacity planning, and scheduling is now generally available
Amazon Connect forecasting, capacity planning, and scheduling, now generally available, provides new machine learning (ML)–powered capabilities for contact centers. Forecasting, capacity planning, and scheduling help your contact center managers forecast contact demand, determine optimal staffing levels, and ensure the right agents are available at the right time to meet your operational and business goals. Read […]
AWS – Amazon Connect announces Contact Lens agent performance evaluation forms (Preview)
Contact Lens for Amazon Connect now provides a set of agent performance evaluation capabilities (preview) that enable contact center managers to create evaluation forms with criteria (e.g, adherence to talk scripts or compliance with sensitive data collection practices) that can be scored using Contact Lens’ machine learning powered conversational analytics. Managers can assess agent performance […]
AWS – Contact Lens for Amazon Connect now provides conversational analytics for chat
Contact Lens for Amazon Connect now provides conversational analytics capabilities for Amazon Connect Chat, extending the machine learning powered analytics to better assess chat contacts. These capabilities enable businesses to understand customer sentiment in both agent and chatbot conversations, redact sensitive customer information, and monitor agent compliance with company guidelines to help improve agent performance and […]