Welcome to above the clouds
AWS – Amazon Connect forecasting, capacity planning, and scheduling is now generally available
Amazon Connect forecasting, capacity planning, and scheduling, now generally available, provides new machine learning (ML)–powered capabilities for contact centers. Forecasting, capacity planning, and scheduling help your contact center managers forecast contact demand, determine optimal staffing levels, and ensure the right agents are available at the right time to meet your operational and business goals. Read […]
AWS – Amazon Connect announces Contact Lens agent performance evaluation forms (Preview)
Contact Lens for Amazon Connect now provides a set of agent performance evaluation capabilities (preview) that enable contact center managers to create evaluation forms with criteria (e.g, adherence to talk scripts or compliance with sensitive data collection practices) that can be scored using Contact Lens’ machine learning powered conversational analytics. Managers can assess agent performance […]
AWS – Contact Lens for Amazon Connect now provides conversational analytics for chat
Contact Lens for Amazon Connect now provides conversational analytics capabilities for Amazon Connect Chat, extending the machine learning powered analytics to better assess chat contacts. These capabilities enable businesses to understand customer sentiment in both agent and chatbot conversations, redact sensitive customer information, and monitor agent compliance with company guidelines to help improve agent performance and […]
GCP – Boost medical discoveries with AlphaFold on Vertex AI
There’s a lot we can learn from combining technology with science to help support the development of amazing discoveries. By using an AI system to predict protein shapes, we have the potential to accelerate research in every field of biology. Inside every cell in your body, billions of tiny molecular machines are hard at work. […]
AWS – Announcing Amazon EC2 Hpc6id instances
AWS announces the general availability of Amazon Elastic Compute Cloud (Amazon EC2) Hpc6id instances. These instances are optimized to efficiently run memory bandwidth-bound, data-intensive high performance computing (HPC) workloads, such as finite element analysis and seismic reservoir simulations. With EC2 Hpc6id instances, you can lower the cost of your HPC workloads while taking advantage of […]
AWS – AWS Announces Torn Write Prevention for EC2 I4i instances, EBS, and Amazon RDS
Torn Write Prevention (TWP) is a feature that ensures 16KiB write operations are not torn in the event of operating system crashes or power loss during write transactions. This feature is available for AWS customers using instance store on AWS Nitro SSD based EC2 I4i storage optimized instances, Amazon Elastic Block Store (EBS), a block storage […]
AWS – AWS announces Amazon EC2 Inf2 instances (Preview)
Today, AWS announces the preview of Amazon Elastic Compute Cloud (Amazon EC2) Inf2 instances, which are designed to deliver high performance at the lowest cost in Amazon EC2 for the most demanding deep learning (DL) inference applications. Inf2 instances are powered by up to 12 AWS Inferentia2, the third AWS-designed DL accelerator. Inf2 instances offer 3x […]
AWS – Introducing Amazon Security Lake (Preview)
Amazon Security Lake automatically centralizes security data from cloud, on-premises, and custom sources into a purpose-built data lake stored in your account. Security Lake makes it easier to analyze security data so that you can get a more complete understanding of your security across the entire organization. You can also improve the protection of your […]
GCP – Seer Interactive gets the best marketing results for their clients using Looker
Marketing strategies based on complex and dynamic data get results. However, it’s no small task to extract easy-to-act-on insights from increasing volumes and ever-evolving sources of data including search engines, social media platforms, third-party services, and internal systems. That’s why organizations turn to us at Seer Interactive. We provide every client with differentiating analysis and […]
AWS – New question types for Amazon QuickSight Q
Today, Amazon QuickSight announces support for two new question types that simplify and scale complex analytical tasks using natural language. Business users type “forecast” to see future trajectories for up to 3 measures simultaneously. “Why” performs contribution analysis to automatically identify key drivers. Read More for the details.