Welcome to above the clouds
AWS – Amazon EKS now supports DNS resolution of the cluster private endpoint in AWS GovCloud (US) regions
You can now resolve the private Kubernetes API server endpoint of your Amazon Elastic Kubernetes Service (EKS) cluster in AWS GovCloud (US) regions. This allows you to easily connect to an EKS cluster that is only accessible within a VPC, including when using AWS services such as AWS Direct Connect and VPC peering. Read More […]
AWS – Amazon Lookout for Metrics enables anomaly detection on your historical CloudWatch data
Amazon Lookout for Metrics announces the launch of backtesting when using Amazon CloudWatch as a data source connector. Backesting is a new anomaly detection mode you can now select when setting up your detector. You can seamlessly connect to your data in CloudWatch to set up a highly accurate anomaly detector across metrics, dimensions, and […]
GCP – Apigee Best Practices for Contact Center AI
By now, you’ve probably interacted with a customer service chatbot at some point. However, many of those interactions may have left a lot to be desired. Modern consumers generally expect more than a simple bot that answers questions with predefined answers—they expect a virtual agent that can solve their problems. Google Cloud Contact Center AI […]
GCP – Google Cloud’s preparations to address the Digital Operational Resilience Act
European legislators came to an inter-institutional agreement on the Digital Operational Resilience Act (DORA) in May 2022. This is a major milestone in the adoption of new rules designed to ensure financial entities can withstand, respond to and recover from all types of ICT-related disruptions and threats, including increasingly sophisticated cyberattacks. DORA will harmonize how […]
GCP – Moss simplifies climate change mitigation with Google Cloud
Editor’s note: World Environment Day reminds us that we all can contribute to creating a cleaner, healthier, and more sustainable future. Google Cloud is excited to celebrate innovative startup companies developing new technology and driving sustainable change. Today we’re highlighting Moss, a Brazilian startup, simplifying carbon offset transactions and increasing traceability, using blockchain and Google […]
GCP – QuintoAndar becomes largest housing platform in Latin America with help from Google Cloud
Stanford University classmates Gabriel Braga and André Penha knew the real estate market in Brazil was plagued by bureaucracy and steep fees, and they were sure they could build something better. They envisioned a digital marketplace that could connect potential tenants and homebuyers to landlords and sellers to streamline real estate transactions in Brazil. In […]
AWS – Amazon Managed Streaming for Apache Kafka is now FedRAMP compliant
Amazon Managed Streaming for Apache Kafka (Amazon MSK) is now authorized as FedRAMP Moderate in US East (Ohio), US East (N. Virginia), US West (N. California), US West (Oregon) and as FedRAMP High in AWS GovCloud (US) Regions. Read More for the details.
AWS – Shared account customization now available for AWS Control Tower Account Factory for Terraform
AWS Control Tower now provides you with the ability to manage and customize your shared and management accounts with Account Factory for Terraform (AFT). You can now centralize your account customization management and increase governance coverage of your AWS Control Tower environment while still protecting the security of your account configurations. Shared account customization assists […]
AWS – Amazon Connect now supports custom templates for agent tasks
Amazon Connect now allows you to create custom task templates, making it easy for agents to capture the right information to create and complete tasks. Amazon Connect Tasks empowers you to prioritize, assign, and track all contact center agent tasks to completion, improving agent productivity and ensuring customer issues are quickly resolved. You can easily compose […]
AWS – Amazon Connect launches an API to programmatically transfer tasks
Amazon Connect now provides a TransferContact API to programmatically transfer tasks to another flow, to an agent queue, or to a shared queue for distribution to an available agent. Amazon Connect Tasks empowers contact center managers to prioritize, assign, track, and automate customer service tasks across the disparate applications used by agents. Using this API, contact […]