Amazon Connect now supports copying of agent schedules across multiple days, making management of agent schedules more efficient. You can now copy multiple days shifts from one agent to another agent or to the same agent, up to 14 days at a time. For example, if a new agent joins the team mid-month, you can […]

Amazon EC2 now allows customers to modify an instance’s CPU options after launch. You can now modify the number of vCPUs and/or disable the hyperthreading of a stopped EC2 instance to save on vCPU-based licensing costs. In addition, an instance’s CPU options are now maintained when changing its instance type. The Optimize CPUs feature allows […]

AWS Application Composer is now called AWS Infrastructure Composer. The new name emphasizes our capabilities in building infrastructure architectures. Since launching at re:Invent ’22, customers have told us how Application Composer has helped accelerate their serverless application architecture design with Application Composer’s simple drag-and-drop interface. Since the initial release, we have expanded our support to […]

Amazon Connect can now generate forecasts for smaller workloads, with as little as one contact, making it easier for contact center managers to predict demand. This eliminates the need for you to manually adjust historical data to meet minimum data requirements. By reducing minimum data requirements, you can now enable managers to generate forecasts for […]

Amazon SageMaker JumpStart is now available in the AWS GovCloud (US) Regions. Public sector customers can easily deploy and fine-tune open-weight models through the SageMaker Python SDK. Amazon SageMaker JumpStart is a machine learning (ML) hub that offers hundreds of pre-trained models and built-in algorithms to help you quickly get started with ML. Customers can […]

Starting today, you can provide Server Name Indication (SNI) with Route 53 Resolver endpoints for DNS-over-HTTPS (DoH), allowing you to specify the target server hostname for DNS query requests from your outbound endpoints to DoH servers that require SNI for TLS validation. DoH on Amazon Route 53 Resolver endpoints allows you to encrypt DNS queries […]

AWS CodePipeline introduces the Commands action that enables you to easily run shell commands as part of your pipeline execution. With the Commands action, you will have access to a secure compute environment backed by CodeBuild to run AWS CLI, third-party tools, or any shell commands. The Commands action runs CodeBuild managed on-demand EC2 compute, […]

Amazon Connect Contact Lens now allows users to save and publish reports and dashboards as read-only. By publishing a report as read-only, only the user who created the report or dashboard can edit the report, while still making it visible for others to view or create a copy. For example, a contact center manager can […]