Amazon Connect forecasting, capacity planning, and scheduling, a feature of Amazon Connect, helps you to predict, allocate, and verify that the right number of agents are scheduled at the right time to meet your operational goals with minimal overstaffing. Machine learning (ML)–powered capabilities allow you to anticipate contact volume and arrival rates, convert forecasts into […]

Amazon Neptune is now available in the AWS Middle East (UAE) Region on engine versions 1.2.1.0 and later. You can now create Neptune clusters using R5, R5d, R6g, and T3 instance types in the AWS Middle East (UAE) Region. Read More for the details.

AWS Health now publishes service health events to Amazon EventBridge. Previously, you could receive only account-specific events on this channel. Now, you can also receive events about the overall health of AWS services. This enables you to get a full picture of service issues that might affect the performance of your applications.  Read More for […]

You can now use Amazon Simple Notification Service (SNS) message data protection in five additional AWS Regions: Asia Pacific (Hyderabad), Asia Pacific (Melbourne), Europe (Spain), Europe (Zurich), and Middle East (UAE). Amazon SNS message data protection is a set of capabilities that leverage pattern matching, machine learning models, and content policies to help security and […]

You can now use Amazon Simple Notification Service (SNS) FIFO topics in five additional AWS Regions: Asia Pacific (Hyderabad), Asia Pacific (Melbourne), Europe (Spain), Europe (Zurich), and Middle East (UAE). You can use Amazon SNS FIFO topics, in combination with Amazon Simple Queue Service (SQS) FIFO queues, to build applications that require messages to be […]

Amazon Inspector now allows customers to search its vulnerability intelligence database if any of the Inspector scanning types is activated. With this expanded capability, customers can retrieve the details for any vulnerability stored in Inspector vulnerability database and covered by Inspector’s scanning engine by simply providing a Common Vulnerability and Enumerations (CVE) ID, for example, […]

Amazon Elastic File System (EFS) Replication is now available in 10 more AWS Regions: Africa (Cape Town), Asia Pacific (Hong Kong), Asia Pacific (Hyderabad), Asia Pacific (Jakarta), Asia Pacific (Melbourne), Europe (Milan), Europe (Spain), Europe (Zurich), Middle East (Bahrain), Middle East (UAE), in addition to the 19 AWS Regions and 2 AWS GovCloud (US) Regions […]