Today, AWS announces the preview of Amazon VPC Lattice, an application layer networking service that makes it simple to connect, secure, and monitor service-to-service communication. You can use VPC Lattice to enable cross-account, cross-VPC connectivity, and application layer load balancing for your workloads in a consistent way regardless of the underlying compute type – instances, […]

Amazon QuickSight Q now includes artificial intelligence (AI)-enhanced automated data preparation, making it fast and straightforward to augment existing dashboards for natural language questions. Preparing data for natural language query takes time and effort. Authors must imagine terms their users will input and manually replicate field names and data type information from their dashboards. Read […]

Amazon Kinesis Data Firehose can now deliver streaming data to an Amazon OpenSearch Serverless. With few clicks, you can easily ingest, transform, and reliably deliver streaming data into an Amazon OpenSearch Serverless without building and managing your own data ingestion and delivery infrastructure. Kinesis Data Firehose is a fully managed service that automatically scales to […]

Amazon Redshift already supports role-based access control, row-level security, and column-level security to enable organizations to enforce fine-grained security on Redshift data. Amazon Redshift now extends these security features by supporting Dynamic Data Masking (DDM) that allows you to simplify the process of protecting sensitive data in your Amazon Redshift data warehouse. With Dynamic data […]

Amazon Connect forecasting, capacity planning, and scheduling, now generally available, provides new machine learning (ML)–powered capabilities for contact centers. Forecasting, capacity planning, and scheduling help your contact center managers forecast contact demand, determine optimal staffing levels, and ensure the right agents are available at the right time to meet your operational and business goals. Read […]

Contact Lens for Amazon Connect now provides a set of agent performance evaluation capabilities (preview) that enable contact center managers to create evaluation forms with criteria (e.g, adherence to talk scripts or compliance with sensitive data collection practices) that can be scored using Contact Lens’ machine learning powered conversational analytics. Managers can assess agent performance […]

Contact Lens for Amazon Connect now provides conversational analytics capabilities for Amazon Connect Chat, extending the machine learning powered analytics to better assess chat contacts. These capabilities enable businesses to understand customer sentiment in both agent and chatbot conversations, redact sensitive customer information, and monitor agent compliance with company guidelines to help improve agent performance and […]

AWS announces the general availability of Amazon Elastic Compute Cloud (Amazon EC2) Hpc6id instances. These instances are optimized to efficiently run memory bandwidth-bound, data-intensive high performance computing (HPC) workloads, such as finite element analysis and seismic reservoir simulations. With EC2 Hpc6id instances, you can lower the cost of your HPC workloads while taking advantage of […]

Torn Write Prevention (TWP) is a feature that ensures 16KiB write operations are not torn in the event of operating system crashes or power loss during write transactions. This feature is available for AWS customers using instance store on AWS Nitro SSD based EC2 I4i storage optimized instances, Amazon Elastic Block Store (EBS), a block storage […]