Amazon Connect now allows agents to exchange shifts with each other, providing greater schedule flexibility without compromising service levels. With this launch, agents can initiate shift trades directly, allowing them to manage unexpected life events without using time off. Additionally, contact center managers can now automate some approvals while ensuring others are approved manually — […]

Amazon Data Lifecycle Manager now supports AWS PrivateLink to connect directly to the Amazon Data Lifecycle Manager APIs in your virtual private cloud (VPC) instead of connecting over the internet. Customers create Amazon Data Lifecycle Manager policies to automate the creation, retention, and management of EBS Snapshots and EBS-backed Amazon Machine Images (AMIs). When you […]

Amazon Connect Contact Lens now provides generative AI-powered contact categorization in five additional regions, making it easy to identify top drivers, customer experience, and agent behavior for your contacts. With this launch, you can use natural language instructions to define a criteria to automatically categorize customer contacts (e.g., “show me calls where customers attempted payment”). […]

Amazon Bedrock announces the preview launch of the Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI (GenAI) applications built with popular open-source frameworks such as LangGraph and LlamaIndex. Session Management APIs provide an out-of-the-box solution that enables developers to securely manage state and conversation context […]

Today, AWS announced extended support for Kubernetes versions for Amazon Elastic Kubernetes Service Anywhere (Amazon EKS Anywhere). With extended support for Kubernetes versions for Amazon EKS Anywhere, you continue to receive security patches for clusters on any Kubernetes version for up to 26 months after the version is released in Amazon EKS Anywhere. Extended support […]

AWS Elastic Beanstalk now enables customers to build and deploy Ruby 3.4 applications on the Amazon Linux 2023 (AL2023) platform. This latest platform support allows developers to leverage the newest Ruby features while benefiting from AL2023’s enhanced security and performance features. AWS Elastic Beanstalk is a service that provides the ability to deploy and manage […]

Today, AWS announces the general availability of the Amazon Q Business integrations for Microsoft 365 for Word and Outlook. These new integrations improve the usability and usefulness of Amazon Q Business by making its generative AI features available where business users do their work. Users can now get Amazon Q Business’ help in creating content, […]

Starting today, EC2 Fleet customers can override the Block Device Mapping specified in the Launch Template when launching a new fleet. With this release, customers save the effort of creating and associating new Launch Templates with their fleet requests, when they need to customize the Block Device Mapping but keep rest of the instance configurations […]

With the Mountpoint for Amazon S3 Container Storage Interface (CSI) driver, your Kubernetes applications can access S3 objects through a file system interface, achieving high aggregate throughput without any changes to your application. Built on Mountpoint for Amazon S3, the CSI driver presents an S3 bucket as a volume accessible by containers in Amazon Elastic […]

Today, we are excited to announce Amazon Nova creative models, including Amazon Nova Canvas and Amazon Nova Reel, in Asia Pacific (Tokyo). These models are designed to generate high-quality images and videos from text and image inputs, providing customizable visual content for various applications. This expansion addresses the growing demand for automated, high-quality visual content […]