Amazon Connect alerts on real-time metrics now provide the specific agents, queues, flows, or routing profiles that exceeded thresholds and triggered the alert. This enables managers to respond faster to customer experience and operational issues by eliminating the need to manually investigate the root cause of the alert. For example, alerts on elevated queue wait […]

Today, AWS announced the opening of a new AWS Direct Connect location within the CMC Tower in Hanoi, Vietnam. You can now establish private, direct network access to all public AWS Regions (except those in China), AWS GovCloud Regions, and AWS Local Zones from this location. This site is the first AWS Direct Connect location in Vietnam. This Direct […]

AWS Security Incident Response now offers integration with the cloud-based team collaboration platform Slack, enabling you to prepare for, respond to, and recover from security events faster and more effectively while maintaining your existing notification and communication workflows. With the bidirectional integration, you can create and update cases in both the Security Incident Response console […]

Starting today, you can build, train, and deploy machine learning (ML) models in Asia Pacific (New Zealand). Amazon SageMaker AI is a fully managed platform that provides every developer and data scientist with the ability to build, train, and deploy machine learning (ML) models quickly. SageMaker AI removes the heavy lifting from each step of […]

AWS Artifact now enables direct access to previous versions of AWS compliance reports, eliminating the need to contact AWS Support or account representatives. This self-service capability helps customers efficiently manage their compliance documentation requirements, particularly during audits and vendor assessments that require historical compliance evidence. To access previous report versions, you need the “artifact:ListReportVersions” IAM […]

AWS is now publishing your carbon footprint data in 21 days or less. Previously, the carbon footprint data was published with up to a three month data lag. Now, you have access to your carbon footprint data with estimates published between the 15th and the 21st of the month following your usage. With carbon footprint […]

Starting today, Amazon EC2 M8i instances are now available in Asia Pacific (Seoul), Asia Pacific (Tokyo), Asia Pacific (Sydney), Asia Pacific (Singapore), and Canada (Central) Regions. These instances are powered by custom Intel Xeon 6 processors, available only on AWS, delivering the highest performance and fastest memory bandwidth among comparable Intel processors in the cloud. […]