Welcome to above the clouds

GCP – Changing the customer experience with Contact Center AI: Look back and look forward
We meet daily with contact center owners and customer experience (CX) execs across all industries, geographies, and business sizes. Looking back at these conversations, it’s crystal clear that 2022 was a high-stakes year for call centers, with three primary challenges trending across all customers and continuing in 2023: Many organizations feel pressure to rapidly scale […]

Azure – General availability: IoT Edge Metrics Collector 1.1
This refresh updates the module’s dependencies and base image. Read More for the details.

Azure – Public Preview: Azure Automation Visual Studio Code Extension
Use the Azure Automation extension to perform local authoring and management of automation runbooks using VS Code Read More for the details.

GCP – Masthead Data boosts data confidence with observability solution powered by Google Cloud
Before co-founding Masthead Data, the question I heard constantly in my previous roles was, ‘can we trust the data?’ It’s not surprising that people have doubts. Even a minor data error can result in wasted resources, missed opportunities, and lost revenues. While data observability solutions do exist, many are expensive and difficult to scale, especially […]

GCP – How a multi-national CPG brand clocked a 90-day time-to-value with Lytics and Google Cloud
Editor’s note: To kick off the new year and in preparation for NRF The Big Show, we invited partners from across our retail ecosystem to share stories, best practices, and tips and tricks on how they are helping retailers transform during a time that continues to see tremendous change. Please enjoy this entry from our […]

GCP – Drive operational impact in retail cloud applications using Address Validation
Incorrect or incomplete addresses can cause delays, incur high costs to retailers, and lead to poor delivery experiences across the retail journey. In fact, a single failed delivery costs on average $17.20 in the US and £11.6 in the UK1. And with 5% of all last mile deliveries failing, it’s no surprise that retailers and […]

GCP – How Kibo Commerce wows their customers with composable analytics using Looker
The pandemic transformed how consumers and the retail ecosystem interact and do business with one another. From exclusive online shopping and curbside pick up to the return of footfall in physical stores—engagement, operations, and expectations have changed. Consumers want seamless shopping experiences, regardless of where their shopping begins and ends. Retail, distribution, and manufacturing data […]

GCP – RAD Lab AlphaFold module for researchers
Understanding protein geometries is essential to understanding a protein’s function, and thus essential to a range of disruptive research projects, from creating more sustainable materials to developing more effective treatments to diseases. For this reason, the “protein-folding problem” ranked for decades among biological science’s grand challenges—until Google’s DeepMind developed AlphaFold. Widely hailed as a breakthrough […]

GCP – Security Roundup – stories and launches from the second half of 2022 (Q3 and Q4)
Safeguarding your data needs a sure-fire game plan and Google Cloud continues to constantly update our products and services to help you achieve that. In the third installment of this series, let’s explore a few key launches from Google Cloud Security during the second half of 2022. Want to check out the previous posts? Here […]
GCP – Putting partners first in 2023
Google Cloud is a partner-first company, and in 2022 our ecosystem of partners delivered incredible innovation and value to customers, like migrating entire data centers to the cloud, modernizing businesses’ data strategies, solving industry-specific challenges, and more. As we kick off a new year, the opportunity for our partners to drive digital transformation will be […]