Customers reach out to contact centers for help in moments of urgent need, but due to increasing demands, new channels, peak times, and operational pressures, contact centers often struggle to provide timely help. To bridge this gap, enterprises are increasingly investing in AI-driven solutions that balance addressing customer expectations with operational efficiency.  But building and […]

Most people find it difficult to remember all the passwords they need for work, home, and school. Although device-native biometrics offer a smoother login experience and stronger security, fingerprint and facial recognition are only supported by a few mobile applications. That’s why we built a solution to provide complete passwordless user authentication in just a […]

As Kubernetes monitoring continues to standardize on Prometheus as a form factor, more and more developers are becoming familiar with Prometheus’ built-in query language, PromQL. Besides being bundled with Prometheus, PromQL is popular for being a simple yet expressive language for querying time series data. It’s been fully adopted by the community, with lots of […]