Welcome to above the clouds
AWS – Amazon Connect scheduling now offers automated flexible days scheduling
Amazon Connect scheduling now allows contact center managers to automatically generate agent schedules with a combination of fixed and flexible working days each week, i.e. agents will have certain mandatory work days while other days are scheduled based on demand. Before this launch, managers had to manually adjust a subset of agent schedules to align […]
AWS – Amazon Connect now offers automatic activity scheduling based on shift duration
Amazon Connect scheduling now allows managers to generate agent schedules with an appropriate number of activities including breaks or meals, based on the duration of agent shifts. Before this launch, schedules were generated with a fixed set of shift activities, leading to numerous shifts needing time consuming manual adjustments based on agent’s work duration. With […]
AWS – Amazon Connect scheduling agent time-off balance and group allowance support
Amazon Connect scheduling now offers new time off balance and group allowance features empowering contact center managers and agents to handle time offs more efficiently. Before this launch, managers had to manually cross-verify time off balances before approving or declining requests, and agents had to contact their managers via email or third party tools to […]
AWS – AWS NAT Gateway is now available in the AWS US West Phoenix Local Zone
AWS NAT Gateway is now available in the AWS US West Phoenix Local Zone. AWS Local Zones is a type of AWS infrastructure deployment that places AWS compute, storage, database, and other select services closer to large population, industry, and IT centers where no AWS Region exists today. Read More for the details.
AWS – Amazon EMR Serverless adds API support for Application UIs
Amazon EMR Serverless is a serverless option that makes it simple for data analysts and engineers to run open-source big data analytics frameworks like Apache Spark and Apache Hive without configuring, managing, and scaling clusters or servers. Starting today, you can call the EMR Serverless APIs to view the Application UIs e.g. the live Spark […]
AWS – AWS enables the invoice balance due information and invoice amount on Billing Console
You can now view ‘Balance Due’ for an invoice and the ‘Invoice Amount’ in the AWS Billing console. The ‘Balance due’ column reflects the total amount outstanding for each invoice, while the ‘Invoice Amount’ reflects the value of the invoice when the invoice was issued to you. The Balance due information is updated periodically, once […]
Azure – Public preview: Assess cost optimization opportunities using new workbook template in Azure Advisor
Review cost optimization insights for your Azure environment and identify savings using the new Cost Optimization workbook template in Azure Advisor. Read More for the details.
Azure – Generally available: Cloud Next-Generation Firewall (NGFW) by Palo Alto Networks – an Azure Native ISV Service
The first ISV next-generation firewall service natively integrated in Azure is now generally available. Read More for the details.
GCP – Cloud CISO Perspectives: Late July 2023
Welcome to the second Cloud CISO Perspectives for July 2023. Security, privacy, and protecting data is one of the major drivers behind the accelerated transformations in healthcare. Cyber threats to healthcare are on the rise, including compromised access and data, ransomware, and exploitation of vulnerabilities — and not enough is being done to stem this […]
GCP – Announcing public binaries for Spack on Google Cloud
Today, we are pleased to announce a new build cache for Spack, providing portable and optimized builds targeting select microarchitectures available on Google Cloud and the HPC VM Image (CentOS 7-based). Spack is a package management tool designed to support multiple versions and configurations of software across a wide variety of computer platforms and operating […]