Welcome to above the clouds
AWS – Amazon Connect now provides step-by-step guides in agent workspace
Amazon Connect agent workspace now provides programmatic step-by-step guidance that agents can use to identify customer issues and then recommends which actions to take to resolve them. Using Flows, the Amazon Connect no-code/low-code drag-and-drop design interface, you can design a guide that presents what the agent should review or do at a given moment during […]
AWS – AWS Glue Crawler now supports enhanced crawl capabilities in the AWS GovCloud (US) Regions
AWS Glue Crawler now supports enhanced crawl capabilities in AWS GovCloud (US) Regions, simplifying running Crawlers with AWS Lake Formation, discovering datasets, and populating schema in the AWS Glue Data Catalog. Read More for the details.
Azure – Generally available: nconnect support for Azure Files NFS v4.1 shares
Azure Files NFS v4.1 share now support nconnect option. Read More for the details.
AWS – Automate JAVA Stack deployment with AWS Launch Wizard for SAP
AWS Launch Wizard now allows you to automate deployment of the SAP NetWeaver JAVA Stack application. This launch expands on existing Launch Wizard capabilities that allow you to automate deployment of solutions including SAP HANA database, SAP NetWeaver, SAP BW/4HANA, and SAP S/4HANA in accordance with AWS, SAP, and operating system vendor best practices. Read […]
Azure – Generally available: Simpler way to renaming Network Interface (NIC) and Disks for protected VMs in Azure Site Recovery
This article describes a new feature update for Azure Site Recovery. Read More for the details.
Azure – Generally available: Resource governance for client applications in Azure Event Hubs
Independently throttle your event streaming workloads using application groups and client applications information at namespace or event hub/Kafka topic level. Read More for the details.
Azure – Generally available: Migrate from a Run As account to Managed Identities using Azure Site Recovery
This article describes a new feature update for Azure Site Recovery. Read More for the details.
AWS – Amazon Chime SDK launches call analytics
Amazon Chime SDK now offers real-time call analytics to help businesses extract insights from voice conversations. Machine learning (ML) powers call insights include speaker search and voice tone analysis. Customers can gain additional ML-powered intelligence such as turn-by-turn transcripts, customer and agent sentiment, through integrations with Amazon Transcribe and Amazon Transcribe Call Analytics. These insights can […]
AWS – AWS MGN now supports inventory import and export, server status dashboard, and new modernization actions
AWS Application Migration Service (AWS MGN) now supports new migration and modernization features, including import/export of source environment inventory lists, a server migration status dashboard, and new application modernization actions. Application Migration Service helps minimize manual processes by automating the conversion of your source servers to run natively on AWS with optional modernization features. Read […]
AWS – Amazon Chime SDK now supports Amazon Lex chatbots
Today we are launching the Amazon Chime SDK integration with Amazon Lex for chatbots, enabling builders to develop persistent conversational chat interfaces using a simplified architecture. The Amazon Chime SDK lets developers add real-time audio, video, screen-sharing, and chat capabilities to their web or mobile applications. Amazon Lex provides automatic speech recognition and natural language […]