Last year at Enterprise Connect 2022, Google Cloud doubled down on its commitment to the contact center, with the addition of end-to-end platform capabilities to Contact Center AI (CCAI). We’ve been pleased to see CCAI help companies reimagine customer and agent experiences. For example, Segra, one of the largest independent fiber infrastructure bandwidth companies in […]

Data-driven organizations often struggle with inconsistent metrics due to a lack of shared definitions, conflicting business logic, and an ever-growing number of outdated data extracts. This can lead to KPIs that don’t match, which can erode trust and threaten a thriving data culture, when teams can’t agree on basic metrics like monthly active users or […]

If you’ve been exploring recently-launched consumer generative AI tools like Bardand thinking about how to build similar experiences for your business, Generative AI App Builder, or Gen App Builder for short, is here to get you started. Gen App Builder is part of Google Cloud’s recently announced generative AI offerings and lets developers, even those […]

Businesses across industries share data, combining first-party data with external sources to obtain new insights and collaborate with partners. In fact, 6000+ organizations share over 275 PBs of data across organizational boundaries every week using BigQuery. Last year, we launched in market Analytics Hub, built on BigQuery, which lets customers share and exchange data cost-effectively, […]

Generative AI is quickly becoming a strategic imperative for businesses and organizations across all industries. Yet many organizations face a barrier to adopting generative AI because they don’t have access to the latest models or the AI infrastructure to support large workloads. These barriers prevent organizations from innovating into the next era of AI.  We’re […]

Okay, so I initially suggested that I deliver the content of this blog as an interpretive dance video. My suggestion was turned down, and I’m sure you’re as disappointed as I am. But dancing or not, I’m really excited about Generative AI support in Vertex AI.  Vertex AI was launched in 2021 to help fast-track […]

Hopefully you caught some of the buzz today, that we’ve launched a little something new: AlloyDB Omni. It’s a downloadable edition of AlloyDB designed to run wherever you need it. That might be on premises, at the edge, across clouds, or even on developer laptops. AlloyDB Omni is powered by the same engine as the […]

Even in today’s changing business climate, our customers’ needs have never been more clear: They want to reduce operating costs, boost revenue, and transform customer experiences. Today, at our third annual Google Data Cloud & AI Summit, we are announcing new product innovations and partner offerings that can optimize price-performance, help you take advantage of […]

Migrating off expensive, legacy databases, wherever they may be, remains a top priority for enterprises. Last year, we announced the general availability of AlloyDB, a fully-managed, PostgreSQL-compatible database service that provides a powerful option for modernizing your most demanding enterprise database workloads and for existing PostgreSQL users looking to scale with no application changes. Not […]