Amazon Inspector now provides enhanced vulnerability intelligence as a part of its findings. The enhanced vulnerability intelligence includes names of known malware kits used to exploit a vulnerability, mapping to MITRE ATT&CK® framework, the date Cybersecurity and Infrastructure Security Agency (CISA) added the vulnerability to Known Exploited Vulnerabilities Catalog (KVEC), Exploit Prediction Scoring System (EPSS) […]

Amazon Connect now supports archiving and deleting flows from the flow designer UI, making it easier to manage flows that are not in use or no longer needed. For example, flows used only during certain times of the year can be archived when not in use and then unarchived when needed. When a flow has […]

Amazon Connect now supports restricting the use and access of attributes to a single flow. Now, you can granularly control when an attribute is associated with a contact (and shows up in the contact record) or if it can only be accessed by a specific flow (used only when that flows is executing a customer […]

Amazon Connect flow designer now includes a toolbar with shortcuts to new editing capabilities such as undo (including a history of previous actions) and redo, along with existing shortcuts such as copy and paste. You can also now add notes to a flow, allowing you to document things like what the flow is doing or […]

Today, AWS Clean Rooms launches two new capabilities that give customers flexibility to generate richer insights: custom analysis rule and analysis templates. These capabilities enable customers to bring their own custom SQL queries into an AWS Clean Rooms collaboration based on their specific use cases. With the custom analysis rule, customers can create their own […]

Amazon Connect scheduling now allows contact center managers to automatically generate agent schedules with a combination of fixed and flexible working days each week, i.e. agents will have certain mandatory work days while other days are scheduled based on demand. Before this launch, managers had to manually adjust a subset of agent schedules to align […]

Amazon Connect scheduling now allows managers to generate agent schedules with an appropriate number of activities including breaks or meals, based on the duration of agent shifts. Before this launch, schedules were generated with a fixed set of shift activities, leading to numerous shifts needing time consuming manual adjustments based on agent’s work duration. With […]

Amazon Connect scheduling now offers new time off balance and group allowance features empowering contact center managers and agents to handle time offs more efficiently. Before this launch, managers had to manually cross-verify time off balances before approving or declining requests, and agents had to contact their managers via email or third party tools to […]

AWS NAT Gateway is now available in the AWS US West Phoenix Local Zone. AWS Local Zones is a type of AWS infrastructure deployment that places AWS compute, storage, database, and other select services closer to large population, industry, and IT centers where no AWS Region exists today. Read More for the details.

Amazon EMR Serverless is a serverless option that makes it simple for data analysts and engineers to run open-source big data analytics frameworks like Apache Spark and Apache Hive without configuring, managing, and scaling clusters or servers. Starting today, you can call the EMR Serverless APIs to view the Application UIs e.g. the live Spark […]