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AWS – Amazon Connect launches new contact and agent metrics in the API
Amazon Connect now provides five additional contact and agent performance metrics in the GetMetricDataV2 API to help contact center managers derive more granular insights into queue and agent performance. These metrics include the time it takes to resolve a contact from when it was initiated until it is terminated, rate of abandoned contacts, and the […]
AWS – AWS Health now aggregates Health events in your organization to Amazon EventBridge
You can now receive a single feed of AWS Health events on Amazon EventBridge from all accounts within your organization in AWS Organizations using organizational view and delegated administrator. AWS Health is the authoritative source of information about service events and planned changes affecting your AWS cloud resources. EventBridge is a serverless integration service that […]
AWS – Amazon Connect enhances API for accessing historical agent and contact metrics
Amazon Connect now allows users to access trailing 90 days (previously 35 days) of historical agent and contact metrics (e.g., service level, average handle time) in GetMetricDataV2 API. Additionally, users can now make requests (spanning up to 35 days) with data broken out by customizable time intervals such as 15 minutes, hourly, or weekly. Using […]
Azure – App Service: Backup and Restore over Azure Virtual Network
Customers can now use custom backups, to back up their web app’s files and configuration data to a firewall-protected storage account. Read More for the details.
AWS – AWS Lambda adds support for Python 3.11 in the AWS GovCloud (US) Regions
AWS Lambda now supports Python 3.11 as a managed runtime and a container base image in the AWS GovCloud (US) Regions. AWS will automatically apply updates to the managed runtime and base image as they become available. Powertools for AWS Lambda, a developer toolkit to implement serverless best practices and increase developer velocity, also supports […]
AWS – AWS Wickr is now available in the AWS Asia Pacific (Sydney) Region
AWS Wickr is now available in the AWS Asia Pacific (Sydney) Region. This expansion allows you to establish a Wickr network in an AWS Asia Pacific Region to help meet data residency requirements, and other obligations. Read More for the details.
Azure – Generally Available: Add an Azure Cosmos DB custom endpoint in Azure IoT Hub
Azure IoT Hub now supports the ability to setup an Azure Cosmos DB account as a custom endpoint. This will help route device data from IoT Hub to Azure Cosmos DB directly. Read More for the details.
AWS – Amazon EC2 High Memory instances now available in Asia Pacific (Sydney) Region
Starting today, Amazon EC2 High Memory instances with 12TiB of memory (u-12tb1.112xlarge) are now available in Asia Pacific (Sydney) Region. Customers can start using these new High Memory instances with On Demand and Savings Plan purchase options. Read More for the details.
AWS – AWS launches more encryption options for AWS AppConfig feature flags
AWS AppConfig is launching new encryption options for additional security considerations with feature flags and other types of configuration data. Using AWS Key Management Service’s customer managed keys (CMKs), customers can use keys that they themselves manage to encrypt/decrypt configuration data hosted by AWS AppConfig. AWS AppConfig helps engineers move faster and safer by decoupling […]
Azure – Public Preview: Customer-managed keys for Azure NetApp Files volume encryption is now available in US Gov regions (Preview)
Customer keys are protected from attacks for maximum security of their Azure NetApp File volumes; the feature is now available in US Gov regions (Preview) Read More for the details.