Welcome to above the clouds
AWS – Amazon Connect agent workspace enhances third-party applications to support new actions and workflows
Amazon Connect now allows businesses to introduce new actions and workflows into the agent workspace, powered by third-party applications running in the background. For example, when an agent logs in, they see a new training to complete, or when an agent initiates transfer, they see a company-specific phone directory. Agents can also perform new actions […]
AWS – Amazon Connect Contact Control Panel (CCP) launches refreshed look and feel
The Amazon Connect Contact Control Panel (CCP) now features an updated user interface using Cloudscape Design System components to enhance agent productivity and focus. The refreshed user interface includes a updated visual style for colors and buttons, and more visually consistent UI elements across interfaces. This visual refresh provides a more intuitive and streamlined experience […]
GCP – The global endpoint offers improved availability for Anthropic’s Claude on Vertex AI
Anthropic’s Claude models on Vertex AI now have improved overall availability with the global endpoint for Claude models. Now generally available, the global endpoint unlocks the ability to dynamically route your requests to any region with available capacity supported by the Claude model you’re using. This helps you deploy Claude-powered applications and agents with more […]
GCP – BigQuery meets ADK & MCP: Accelerate agent development with BigQuery’s new first-party toolset
As the excitement around AI agents reaches enterprise customers, a critical question emerges: How can we empower these agents to securely and intelligently interact with enterprise data systems like Google Cloud BigQuery? Currently, the developers building agentic applications have been forced to build and maintain their own custom tools, a process that is slow, risky, […]
GCP – Understanding Calendar mode for Dynamic Workload Scheduler: Reserve ML GPUs and TPUs
Organizations need ML compute resources that can accommodate bursty peaks and periodic troughs. That means the consumption models for AI infrastructure need to evolve to be more cost-efficient, provide term flexibility, and support rapid development on the latest GPU and TPU accelerators. Calendar mode is currently available in preview as the newest feature of Dynamic […]
GCP – Too many threats, too much data, say security and IT leaders. Here’s how to fix that
An overwhelming volume of threats and data combined with the shortage of skilled threat analysts has left many security and IT leaders believing that their organizations are vulnerable to cyberattacks and stuck in a reactive state. That’s according to the new Threat Intelligence Benchmark, a commissioned study conducted by Forrester Consulting on behalf of Google […]
AWS – Amazon Connect launches forecast editing UI
Amazon Connect now simplifies forecast editing with a new UI experience, enabling planners to make adjustments quickly and better respond to changing contact patterns. With this launch, users can select a forecast, make edits—such as increasing contact volume by a percentage or setting exact values—across specific date ranges, queues, and channels, preview and apply changes […]
AWS – Amazon EC2 C7i instances are now available in Asia Pacific (Jakarta) Region
Starting today, Amazon Elastic Compute Cloud (Amazon EC2) C7i instances powered by custom 4th Gen Intel Xeon Scalable processors (code-named Sapphire Rapids) are available in the Asia Pacific (Jakarta) Region. C7i instances are supported by custom Intel processors, available only on AWS, and offer up to 15% better performance over comparable x86-based Intel processors utilized […]
AWS – Amazon Connect now supports AWS CloudFormation for message template attachments
Amazon Connect now supports AWS CloudFormation for Outbound Campaign message template attachments, enabling you to create, manage, and deploy these template attachments using AWS CloudFormation. This enhancement allows customers to define and deploy attachments, such as images or documents, as part of the existing MessageTemplate CloudFormation resource. Message template attachments are used in outbound email […]
GCP – Your guide to taking an open model from discovery to a production-ready endpoint on Vertex AI
Developers building with gen AI are increasingly drawn to open models for their power and flexibility. But customizing and deploying them can be a huge challenge. You’re often left wrestling with complex dependencies, managing infrastructure, and fighting for expensive GPU access. Don’t let that complexity slow you down. In this guide, we’ll walk you through […]