Welcome to above the clouds
GCP – 1.5 gigawatts later, our smarter way of buying clean energy is here to stay
The climate-change clock is ticking, and the carbon-free energy transition needs to happen fast, and at global scale. To help accelerate grid decarbonization worldwide, last year we debuted an efficient, smarter way of doing business in the industry. Co-developed with LevelTen, our ambition was to more efficiently execute the way clean energy is bought and […]
GCP – Trends on Zero-Days Exploited In-the-Wild in 2023
Written by: Maddie Stone, Jared Semrau, James Sadowski Combined data from Google’s Threat Analysis Group (TAG) and Mandiant shows 97 zero-day vulnerabilities were exploited in 2023; a big increase over the 62 zero-day vulnerabilities identified in 2022, but still less than 2021’s peak of 106 zero-days. This finding comes from the first-ever joint zero-day […]
GCP – How to choose a known, trusted supplier for open source software
Open-source software is used throughout the technology industry to help developers build software tools, apps, and services. While developers building with open-source software can (and often do) benefit greatly from the work of others, they should also conduct appropriate due diligence to protect against software supply chain attacks. With an increasing focus on managing open-source […]
GCP – Expanding Sensitive Data Protection to make it easier to protect data in Cloud SQL
Organizations rely on data-driven insights to power their business, but unlocking the full potential of data comes with the responsibility to handle it securely. This can be a significant challenge when data growth can easily outpace the ability to manually inspect it, and data sprawl can lead to sensitive data appearing in unexpected places. Google […]
GCP – Enterprise Connect 2024 – Bringing AI to the Contact Center
Bringing AI to the contact center The contact center landscape has changed drastically in the last 18 months, thanks in no small part to the emergence of large language models (LLMs) and generative AI. In our experience, when organizations leverage gen AI in the contact center, virtual agents can reduce effort and time-to-value, helping customers […]
GCP – IT pros’ top five questions, and how we are answering them at Google Cloud Next
As IT admins or architects, you have your work cut out for you. You need infrastructure that’s fast, secure, cost-effective, and ready for everything from AI to analytics to large enterprise apps. And that’s just your day job. You also face a constantly evolving IT environment where emerging technologies like generative AI force you to […]
AWS – Set IMDSv2 as default for all new instance launches in your account
You can now set all new Amazon EC2 instance launches in your account to use Instance Metadata Service Version 2 (IMDSv2) by default. IMDSv2 is an enhancement that requires session-oriented requests to add defense in depth against unauthorized metadata access. To set your instances to IMDSv2-only, you previously had to use the the IMDS Amazon […]
AWS – Amazon Connect Contact Lens now automates agent performance evaluations
Amazon Connect Contact Lens now provides businesses with the ability to automatically submit agent performance evaluations. Managers can now evaluate up to 100% of customer interactions, using insights from conversational analytics to automatically fill and submit evaluations, and get aggregations on agent performance across cohorts of agents over time. With this launch, managers can comprehensively […]
AWS – Amazon Connect agent workspace supports third-party applications in general availability
The Amazon Connect agent workspace now supports third-party applications in general availability. Agents can use Amazon Connect’s native agent applications (Q in Connect, Cases, Customer Profiles, and Step-by-step Guides) alongside internal or custom-built agent applications, all within a unified agent workspace. For example, when the customer calls about an order, the agent workspace can automatically […]
GCP – Strengthening Federal Cybersecurity: CISA, Zero Trust, and Google Workspace: Exclusive Sessions at Next ‘24
The Federal IT landscape is undergoing a rapid shift toward stronger cybersecurity, driven by CISA’s Zero Trust Maturity Model v2.0. This model offers a roadmap for federal agencies to boost their cyber posture. For government agencies, selecting the right tools to navigate this transformation is paramount. Google Workspace enters the picture with its robust security […]