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AWS – Amazon Connect reduces telephony pricing in Vietnam
Amazon Connect has reduced prices for Vietnam in the Asia Pacific (Singapore) region. This includes price reductions of Direct Inward Dial (DID) minutes by 95% from $0.0815/min to $0.004/min, and Outbound minutes by 44% from $0.0896/min to $0.05/min. The new Telephony Rates are now available as part of the standard pricing for Amazon Connect service […]
AWS – Monitor and observe apps across multiple accounts with Application Signals
CloudWatch Application Signals, an application performance monitoring (APM) tool that simplifies health and performance monitoring for applications now supports the ability to monitor your applications’ services and Service Level Objectives (SLOs) across multiple source accounts from one monitoring account. Centralized application observability across accounts in a region provides single-pane-of-glass tracking, health maintenance, and resource optimization. […]
AWS – Amazon EC2 F2 instances are now available in Asia Pacific (Sydney)
Starting today, the FPGA-powered Amazon EC2 F2 instances are now available in the Asia Pacific (Sydney) region. F2 instances are the second generation of FPGA powered instances and are the first to feature an FPGA with 16 GB of high bandwidth memory (HBM). Compared to F1 instances, the F2 instances have up to 3x vCPUs […]
GCP – Demonstrating the AI-driven telecom at Mobile World Congress
Telecoms, like all businesses, are wondering how AI can transform their businesses. And there’s no better way to display how to build the AI-driven telecom than with demos. Join us at Mobile World Congress 2025, March 3-6 in Barcelona Hall 2 Booth #2H40, where we’ll be highlighting key agent use cases where AI is becoming […]
GCP – The AI-driven telecom: How we’re powering transformation
AI is driving unprecedented change and evolution across every industry, and the telecommunications sector is at a particularly interesting crossroads: The industry is standardizing on 5G; data is growing exponentially; and customer expectations are quickly changing. Leading communication service providers (CSPs) are working with Google Cloud to adopt AI and lead the industry forward in […]
GCP – How our partners are enhancing CSP operations with AI solutions
The telecommunications industry has always been on the leading edge of technology — but rarely has it been changing as quickly as it is today. Increased 5G adoption, the spread of edge computing, new monetization models, and growing consumer expectations are presenting opportunities and hurdles in equal measure. Since its inception, Google Cloud has made […]
GCP – AI-powered network optimization: Unlocking 5G’s potential with Amdocs
Telecommunications companies face mounting pressure to reduce operational costs, enhance network resiliency, and deliver exceptional customer experiences. Earlier this week, Amdocs and Google Cloud announced a new network AI operations solution — Amdocs Network AIOps — that uses data to help communication service providers improve their networks and customer service. This solution is designed to […]
GCP – The IT Admin’s Guide to Google AI
Artificial intelligence is transforming how we work, learn, and interact with technology every day, offering never-before-seen opportunities to increase efficiency and improve end-user experiences. However, effectively managing a fleet of devices with so much new technology requires staying ahead of the curve as well. As IT administrators, it’s crucial to not only understand this opportunity, […]
AWS – Amazon RDS now provides visibility into IAM DB Authentication metrics and logs
Amazon Relational Database Service (RDS) IAM Database Authentication (IAM DB Auth) now provides enhanced observability through metrics and logs. It enables customers to investigate and resolve authentication issues when connecting to RDS databases. Database connection authentication issues can occur due to multiple reasons such as configuration or permission issues with your IAM policy, using expired […]
AWS – Amazon Connect now supports interactive welcome messages when starting chats
Amazon Connect Chat now enables you to greet customers with interactive messages when starting chats, delivering contextual and personalized experiences that improve engagement and self-service resolution rates. For example, when a customer visits a product page and opens the chat widget, they receive a contextual greeting with options to compare similar products, check store availability, […]