Amazon Connect now records all changes made on the Agent status page as events in AWS CloudTrail. This enables you to look in AWS CloudTrail to identify which admin website user added, updated or disabled an agent status, for example adding ‘Break’ and ‘Training’ to the standard available and offline choices. Now you have the […]

Amazon Connect provides a refreshed experience for configuring hierarchies on the admin website, giving customers better ways to navigate complex organizational structures quickly and accurately. Hierarchies are a way for customers to organize their agents into teams and groups for reporting purposes (e.g. by department, location, or skill sets). Now customers can visualize their tree […]

Amazon EventBridge API destinations now support proactive OAuth token refresh for public and private OAuth authorization endpoints. This capability helps you to preemptively mitigate delays and errors during invocations when the OAuth access token is close to expiration. EventBridge API destinations are HTTPS endpoints that you can invoke as the target of an event bus […]

Amazon Location Service announces the availability of dual-stack endpoints, enabling customers to connect using Internet Protocol Version 6 (IPv6), Internet Protocol Version 4 (IPv4), or dual-stack clients. These dual-stack endpoints are accessible through a new AWS DNS domain name, while existing Amazon Location Service endpoints remain available to ensure backward compatibility. The transition to IPv6 […]

Amazon Connect now provides built-in capabilities for customer authentication within chats, making it easier to verify customer identity and deliver personalized experiences. You can use the new Authenticate Customer flow block to simplify authentication in your chat workflows. For example, unauthenticated customers who require agent assistance can be shown a pop-up to sign-in before connecting […]

You can now remove queues and routing profiles that are no longer required in your contact center directly from the Amazon Connect admin website, in addition to the API-based deletion that was previously supported. For example, if your team set up sample queues to test a use case that are no longer needed, or you […]

Amazon Relational Database Service (Amazon RDS) for MariaDB now supports MariaDB minor versions 11.4.4, 10.11.10, 10.6.20, and 10.5.27. We recommend that you upgrade to the latest minor versions to fix known security vulnerabilities in prior versions of MariaDB, and to benefit from the bug fixes, performance improvements, and new functionality added by the MariaDB community. […]

Amazon QuickSight is excited to announce the launch of Unique Key for Dataset, enabling users to define additional aspects of their data semantics. The unique key will be used to improve performance for QuickSight visuals, especially un-aggregated table charts. Previously, to maintain table pagination stability, all columns in the table visual were sorted, which was […]

Amazon Q Business is now SOC (System and Organization Controls) eligible. Amazon Q Business is a generative AI–powered assistant that can answer questions, provide summaries, generate content, and securely complete tasks based on data and information in your enterprise systems. With the Amazon Q Business SOC certification, customers, can now use Amazon Q Business for […]

Amazon WorkSpaces Personal now integrates with AWS Global Accelerator (AGA) to enhance WorkSpaces connection performance by optimizing streaming traffic through the AWS Global Network and edge locations. This feature particularly benefits customers whose end users connect to WorkSpaces across long distances. The AGA feature can be enabled at either the WorkSpaces directory level or for […]