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AWS – Amazon Connect offers the ability to exclude certain proficiencies during routing
Amazon Connect now offers the ability to exclude certain proficiencies from consideration when using routing criteria for routing. You can use this to exclude or reserve niche skills. For example, you can exclude dual-skilled Spanish and English speaking agents from English language contacts to reserve them for contacts in Spanish. You can include the dual-skilled […]

AWS – Amazon Connect launches support for routing to a specific range of agent proficiencies
Amazon Connect now offers the ability to target a range of agent proficiency levels, such as from levels 1 to 3 for French. You can ensure each contact is matched to an agent with the right skill level to handle it, resulting in reduced contact transfers and lower handle times. You can assign simpler contacts […]

AWS – AWS Systems Manager for SAP now supports SAP NetWeaver based ABAP applications deployed in distributed and HA topologies
AWS Systems Manager for SAP includes capabilities to now support registration of SAP NetWeaver ABAP-based applications, deployed in distributed and Highly Available (HA) topologies. This enhancement covers a wide range of applications, including S/4HANA and BW/4HANA, and extends support to additional application servers and web dispatcher components. With this launch, customers can automate start and […]

AWS – Amazon Managed Service for Prometheus collector now support collecting metrics from IPv6 EKS clusters
Amazon Managed Service for Prometheus collector, a fully-managed agentless collector for Prometheus metrics, now offers customers the option to collect metrics from an Amazon Elastic Kubernetes Service clusters using Internet Protocol version 6 (IPv6) in a dual stack VPC setup. The continued growth of the internet is exhausting available Internet Protocol version 4 (IPv4) addresses. […]

GCP – Cloud CISO Perspectives: From gen AI to threat intelligence: 2024 in review
Welcome to the second Cloud CISO Perspectives for December 2024. To close out the year, I’m sharing the top Google Cloud security updates in 2024 that attracted the most interest from the security community. There’s a lot of AI, of course, as well as a few surprises. As with all Cloud CISO Perspectives, the contents […]

GCP – Google is a Leader, positioned furthest in vision in the 2024 Gartner Magic Quadrant for Cloud Database Management Systems
Gartner has recognized Google as a Leader in the 2024 Gartner® Magic Quadrant™ for Cloud Database Management Systems for the fifth year in a row. Google is positioned furthest in vision among all vendors evaluated; we believe this is a testament to Google’s innovations that help tens of thousands of Data Cloud customers across all […]

AWS – Amazon EKS expands catalog of upgrade insight checks
Today, Amazon Elastic Kubernetes Service (EKS) announces new enhancements to upgrade insights, a feature that surfaces cluster configuration issues that may impact your ability to successfully upgrade a cluster to a newer version of Kubernetes. With these new enhancements, EKS upgrade insights will scan and warn on cluster health and version compatibility issues between different […]

GCP – Calling all devs: Code the future of baseball with Google Cloud and MLB
Developers, it’s time to take your skills to the ballpark! Are you ready to step out of the bleachers and onto the field where code collides with my (and America’s) favorite pastime? Get ready to swing for the fences at the Google Cloud X MLB Hackathon — powered by the groundbreaking Gemini family of models. […]

AWS – AWS Billing and Cost Management now supports custom billing views for decentralized cloud cost management
AWS announces the general availability of custom billing view, a new feature within AWS Billing and Cost Management that enables customers to grant member accounts access to cost management data spanning multiple accounts within their organization. Custom billing view allows you to provide application and business unit owners with access to relevant cost management data […]
AWS – Amazon MSK Connect adds support for Apache Kafka Connect version 3.7
Amazon Managed Streaming for Apache Kafka Connect (Amazon MSK Connect) now supports Apache Kafka Connect version 3.7 for new connectors. Apache Kafka Connect version 3.7 includes several bug fixes and performance improvements. For more details and a complete list of improvements and bug fixes, see the Apache Kafka release notes for version 3.7. Amazon MSK […]