Today, AWS announces the preview of Amazon Elastic VMware Service (Amazon EVS). Amazon EVS is a new, native AWS service to run VMware Cloud Foundation (VCF) within your Amazon Virtual Private Cloud (Amazon VPC).  Amazon EVS automates and simplifies deployments and provides a ready-to-use VMware Cloud Foundation (VCF) environment on AWS. This allows you to […]

Amazon Q in Connect, a generative AI powered assistant for customer service, now enables customers to natively configure AI guardrails to implement safeguards based on their use cases and responsible AI policies. Contact center administrators can configure company-specific guardrails for Amazon Q in Connect to filter harmful and inappropriate responses, redact sensitive personal information, and […]

Amazon Connect Contact Lens now provides you with the ability to automatically categorize your contacts using generative AI, making it easy to identify top drivers, customer experience, and agent behavior for your contacts. You can provide criteria to categorize contacts in natural language (e.g., did the customer try to make a payment on their balance?). […]

Amazon Connect now offers new capabilities to proactively engage your customers in a personalized manner. These features help non-technical business users create customer segments using prompts and drive trigger-based campaigns to deliver timely, relevant communications to the right audiences. Use new segment AI assistant in Amazon Connect Customer Profiles to build audiences using natural language […]

Today at re:Invent, AWS announced Amazon Elastic Kubernetes Service (Amazon EKS) Auto Mode, a new feature that fully automates compute, storage, and networking management for Kubernetes clusters. Amazon EKS Auto Mode simplifies running Kubernetes by offloading cluster operations to AWS, improves the performance and security of your applications, and helps optimize compute costs.  You can […]

Amazon EC2 introduces Allowed AMIs, a new account-wide setting that enables you to limit the discovery and use of Amazon Machine Images (AMIs) within your AWS accounts. You can now simply specify the AMI owner accounts or AMI owner aliases permitted within your account, and only AMIs from these owners will be visible and available […]

Amazon S3 updates the default behavior of object upload requests with new data integrity protections that build upon S3’s existing durability posture. The latest AWS SDKs now automatically calculate CRC-based checksums for uploads as data is transmitted over the network. S3 independently verifies these checksums and accepts objects after confirming that data integrity was maintained […]

Amazon S3 is announcing the general availability of Storage Browser for S3, an open source component that you can add to your web applications to provide your end users with a simple interface for data stored in S3. With Storage Browser for S3, you can provide authorized end users, such as customers, partners, and employees, […]

Today, AWS announces the general availability of Amazon MemoryDB Multi-Region, a fully managed, active-active, multi-Region database that lets you build multi-Region applications with up to 99.999% availability and microsecond read and single-digit millisecond write latencies. MemoryDB is a fully managed, Valkey- and Redis OSS-compatible database service providing multi-AZ durability, microsecond read and single-digit millisecond write […]

Amazon Web Services is announcing general availability for next generation high density Storage Optimized I7ie instances. Designed for large storage I/O intensive workloads, I7ie instances are powered by 5th generation Intel Xeon Scalable processors with an all-core turbo frequency of 3.2 GHz, offering up to 40% better compute performance and 20% better price performance over […]