Welcome to above the clouds

AWS – Amazon Connect now supports using your customer’s initial chat message to personalize the customer experience
Amazon Connect Chat now supports using your customer’s initial message in flows, enabling you to improve self-service containment rates and personalize the customer experience. You can use the initial chat message to display the right step-by-step guide, trigger interactive messages from Amazon Lex (e.g., list pickers, carousels), or route the chat to the best agent. […]

GCP – New BigQuery capabilities for data and AI governance
Across industries and disciplines, generative AI is transforming the way we work, from sparking new forms of creativity and revolutionizing customer experiences to unlocking hidden insights within complex data. At the same time, this revolution hinges on high-quality, well-governed, and accessible data. Data may be the foundation of training and grounding AI models, but for […]

GCP – Bupa: Building a cloud-first digital platform for the future of healthcare
Consumer expectations of healthcare have changed. Accustomed to using digital products and services in other walks of life, people now rightly demand a similar experience with their healthcare. At Bupa, we’re committed to delivering on those desires, which is why we are working with Google Cloud to build our new, cloud-first digital customer platform. Driven […]

GCP – Real-time data for real-world AI with support for Apache Flink in BigQuery
Today’s organizations aspire to become “by-the-second” businesses, capable of adapting in real time to changes in their supply chain, inventory, customer behavior, and more. They also strive to provide exceptional customer experiences, whether it’s through a support interaction or an online checkout process. We believe that real-time intelligence should be accessible to all businesses, regardless […]

GCP – Introducing AI-powered app dev with code customization from Gemini Code Assist Enterprise
Software development is the engine of the modern economy. However, creating great applications across the tech stack is complex because of an increasing number of abstraction levels, integrations, vendors, and a dearth of experienced developers. IT leaders need to equip their teams with solutions that use AI to help their developers navigate complexity, so they […]

GCP – How Virgin Media O2 simplified internal data sharing with BigQuery’s Analytics Hub
Easily sharing data has become a critical asset for driving informed decisions across any business. Still, many organizations struggle with the complexities of sharing data in a way that’s effective and compliant. Data teams often navigate challenges like unclear governance, version control issues, data silos, access restrictions, and a lack of data management skills across […]

GCP – From products to process: Delivering personalization at scale with data at EE
For much of the 20th Century and into the 21st, telecommunications companies have been at the forefront of technological growth. In 1970 only 35% of UK households had landline telephones. Fast forward to today, and more than 90% of adults in the UK have cell phones. The infrastructure required to revolutionize how people communicate took […]

GCP – Accelerate AI production with data agents and BigQuery platform enhancements
As the fuel for AI, data’s role in driving innovation is uncontested. However, since so much data is unstructured and unmanaged today, data accessibility can stand in the way of AI adoption. Our goal is to make data accessible, actionable and transformative for enterprises. Today, we are delivering new capabilities to help you realize this […]

GCP – London Summit: UK businesses turn to Google Cloud AI
The AI era is here, and the UK is at the forefront. Over the past year, search interest for “AI” has surged by 50% in the country, while inquiries about “how to use AI” have jumped 70%. By 2030, AI could generate more than £400 billion ($524 billion) in value for the UK economy and […]
GCP – Scaling up in the cloud: 6 UK startups unlocking growth through digital transformation
The UK is a hive of innovation and entrepreneurship. In fact, research reveals that the UK startup ecosystem is now worth more than £839 billion ($1.1 trillion), making it the third most valuable startup ecosystem in the world (after the United States and China). As well as being a world leader in startup activity, the […]