Welcome to above the clouds
AWS – Amazon Connect Contact Lens now provides sensitive data redaction in 7 additional languages
Amazon Connect Contact Lens now provides sensitive data redaction from voice and chat conversational analytics in French (France, Canada), Portuguese (Portugal, Brazil), Italian, German, and Spanish (Spain). Automatic redaction of sensitive data redaction helps you protect your customer’s privacy by removing personally identifiable information (PII), financial account numbers and PINs, and Internet access details (URLs, […]
AWS – Amazon Connect flow designer now supports analytics mode
Amazon Connect now offers new enhanced analytics in the drag-and-drop flow designer that help you make data-driven decisions when building and optimizing your flows. Amazon Connect flows allow you to create end-to-end self-service and automated customer experiences such as interactive voice response (IVR), step-by-step guides, and back office processes and tasks. With this launch, you […]
GCP – Introducing the DORA AI Capabilities Model: 7 keys to succeeding in AI-assisted software development
Artificial intelligence is rapidly transforming software development. But simply adopting AI tools isn’t a guarantee of success. Across the industry, tech leaders and developers are asking the same critical questions: How do we move from just using AI to truly succeeding with it? How do we ensure our investment in AI delivers better, faster, and […]
AWS – Amazon OpenSearch Ingestion now supports cross-account ingestion
Amazon OpenSearch Ingestion now supports cross-account ingestion for push-based sources such as HTTP and OpenTelemetry (OTel). With this launch, customers can easily share OpenSearch Ingestion pipelines across AWS accounts without relying on additional configurations like VPC peering or AWS Transit Gateway. This capability makes it simpler for organizations with multiple accounts to centralize observability and […]
GCP – Strengthen GCE and GKE security with new dashboards powered by Security Command Center
As cloud infrastructure evolves, so should how you safeguard that technology. As part of our efforts to help you maintain a strong security posture, we’ve introduced powerful capabilities that can address some of the thorniest challenges faced by IT teams who work with Google Compute Engine (GCE) virtual machines and Google Kubernetes Engine (GKE) containers. […]
GCP – 5 best practices for Managed Lustre on Google Kubernetes Engine
Google Kubernetes Engine (GKE) is a powerful platform for orchestrating scalable AI and high-performance computing (HPC) workloads. But as clusters grow and jobs become more data-intensive, storage I/O can become a bottleneck. Your powerful GPUs and TPUs can end up idle, while waiting for data, driving up costs and slowing down innovation. Google Cloud Managed […]
GCP – Back to AI school: New Google Cloud training to future-proof your AI skills
Getting ahead — and staying ahead — of the demand for AI skills isn’t just key for those looking for a new role. Research shows proving your skills through credentials drives promotion, salary increase, leadership opportunities and more. And 8 in 10 Google Cloud learners feel our training helps them stay ahead in the age […]
AWS – Amazon RDS for MySQL announces Innovation Release 9.4 in Amazon RDS Database Preview Environment
Amazon RDS for MySQL now supports community MySQL Innovation Release 9.4 in the Amazon RDS Database Preview Environment, allowing you to evaluate the latest Innovation Release on Amazon RDS for MySQL. You can deploy MySQL 9.4 in the Amazon RDS Database Preview Environment which provides the benefits of a fully managed database, making it simpler […]
GCP – Agent Factory Recap: Deep Dive into Gemini CLI with Taylor Mullen
In the latest episode of the Agent Factory podcast, Amit Miraj and I took a deep dive into the Gemini CLI. We were joined by the creator of the Gemini CLI, Taylor Mullen, who shared the origin story, design philosophy, and future roadmap. This post guides you through the key ideas from our conversation. Use […]
AWS – AWS Organizations supports full IAM policy language for service control policies (SCPs)
AWS Organizations now offers full IAM policy language support for service control policies (SCPs), enabling you to write SCPs with the same flexibility as IAM managed policies. With this launch, SCPs now support use of conditions, individual resource ARNs, and the NotAction element with Allow statements. Additionally, you can now use wildcards at the beginning […]