Welcome to above the clouds
AWS – Amazon Connect Contact Lens launches new real-time adherence dashboard
Amazon Connect Contact Lens now include a pre-configured agent adherence widget which supports filtering and sorting on agent adherence metrics, making day-to-day adherence management more efficient for supervisors. With this launch, supervisors can apply filters on adherence status, duration, and percentage; sort by duration or percentage; and apply conditional formatting within the agent adherence widget […]
AWS – AWS B2B Data Interchange now supports IPv6 on B2B Data Interchange Service APIs
AWS B2B Data Interchange now offers customers the option to use Internet Protocol version 6 (IPv6) while accessing the AWS B2B Data Interchange Service APIs. More and more customers are adopting IPv6 to mitigate IPv4 address exhaustion in their private networks or to satisfy government mandates such as the US Office of Management and Budget […]
GCP – What’s new in IAM, Access Risk, and Cloud Governance
It’s a core part of our mission at Google Cloud to help you meet your evolving policy, compliance, and business objectives. To help further strengthen the security of your cloud environment, we continue regular delivery of new security controls and capabilities on our cloud platform. We announced at Google Cloud Next multiple new capabilities in […]
AWS – Amazon Nova Premier, our most capable model for complex tasks and teacher for model distillation
We’re excited to announce the general availability of Amazon Nova Premier, our most capable multimodal foundation model for complex tasks such as processing long documents, videos, large codebases, and executing multistep agentic workflows. It is also our most capable teacher model and can be used with Amazon Bedrock Model Distillation to create custom distilled models […]
AWS – AWS Resource Explorer is now available in 3 additional AWS Regions
Today, AWS Resource Explorer has expanded the availability of resource search and discovery to 3 additional AWS Regions: Asia Pacific (Malaysia), Asia Pacific (Thailand), and Mexico (Central). With AWS Resource Explorer you can search for and discover your AWS resources across AWS Regions and accounts in your organization, either using the AWS Resource Explorer console, […]
AWS – Amazon SageMaker scheduling experience for Visual ETL and Query editors
Amazon SageMaker now offers a unified scheduling experience for visual ETL flows and queries. The next generation of Amazon SageMaker is the center for all your data, analytics, and AI, and includes SageMaker Unified Studio, a single data and AI development environment. Visual ETL in Amazon SageMaker provides a drag-and-drop interface for building ETL flows […]
AWS – Amazon RDS announces Cross-Region Automated Backups in five additional AWS Regions
Cross-Region Automated Backup replication for Amazon RDS is now available in five additional AWS Regions. This launch allows you to setup automated backup replication between Australia (Melbourne) and Australia (Sydney); between Asia Pacific (Hong Kong) and Asia Pacific (Singapore) or Asia Pacific (Tokyo); between Asia Pacific (Malaysia) and Asia Pacific (Singapore); between Canada (Central) and […]
AWS – AWS Elastic Beanstalk adds controls for default security group management
AWS Elastic Beanstalk now gives customers the option to use default security groups or their own custom security groups when deploying applications. This new feature provides greater control over network access and security configurations. With this update, customers can use custom security groups instead of default security groups for both new and existing Elastic Beanstalk […]
AWS – Amazon Connect launches administrator access for agent schedules
Amazon Connect now lets you grant administrator access to agent schedules, making it easier to address key operational needs with minimal configuration. With this launch, you can now give certain users access to all published agent schedules without being added as a supervisor to every staff group. For example, users such as centralized schedulers or […]
AWS – Amazon OpenSearch Service now supports OpenSearch version 2.19
You can now run OpenSearch version 2.19 in Amazon OpenSearch Service which introduces several improvements in the areas of Vector Search, Observability and OpenSearch Dashboards. We have introduced four key capabilities for vector search applications. The Faiss engine now supports AVX512 SIMD instructions, to accelerate vector similarity computations. The ML inference search response processor can […]