Welcome to above the clouds
AWS – Amazon Connect allows you to continue engaging with your customer after an agent hangs-up
You can set a contact flow after an agent disconnects from a customer call by transferring them to an automated flow. Previously, contact-center administrators did not have a native way to configure the customer experience when an agent hung up; including conducting a post-call survey, placing a customer back into a queue, or scheduling a […]
GCP – Google Cloud VMware Engine is now generally available
Let’s face it: bringing workloads to the public cloud isn’t always easy. And if you want to take full advantage of the elasticity, economics and innovation of the cloud, you usually have to write a new application. But that isn’t always an option, especially for existing applications, which may be from a third-party or written […]
GCP – Analyzing petabytes of data just got easier, with Google Sheets
At Google Cloud, we believe everyone—not just those who specialize in writing complex queries—should be able to harness the power of data. As businesses adapt to new realities, it’s important that employees have access to useful data, so they can make informed decisions quickly and produce better business results. To help deliver on this vision, […]
GCP – Reinforcing our commitment to privacy with accredited ISO/IEC 27701 certification
For decades, there has been a growing focus on privacy in technology, with laws such as the EU’s General Data Protection Regulation (GDPR), the California Consumer Privacy Act, and the Australian Privacy Principlesproviding guidance on how to protect and maintain user privacy. Privacy has always been a priority at Google, and we’re continuously evolving to […]
GCP – Dataproc Metastore: Fully managed Hive metastore now available for alpha testing
Google Cloud is announcing a new data lake building block for our smart analytics platform: Dataproc Metastore, a fully managed, highly available, auto-healing, open source Apache Hive metastore service that simplifies technical metadata management for customers building data lakes on Google Cloud. With Dataproc Metastore, you now have a completely serverless option for several use […]
Azure – Plan your migration to Azure VMware Solution using the Azure Migrate server assessment tool
Azure Migrate now supports assessments for Azure VMware Solution. Plan your move to Azure VMware Solution using the Azure Migrate server assessment tool. Read More for the details.
AWS – Find your most expensive lines of code and improve code quality with Amazon CodeGuru – now generally available
Amazon CodeGuru is a developer tool powered by machine learning that provides intelligent recommendations for improving code quality and identifying an applications’ most expensive lines of code. Today, we are announcing the general availability of Amazon CodeGuru to all AWS customers. Read More for the details.
AWS – Amazon Virtual Private Cloud (VPC) customers can now use their own Prefix Lists to simplify the configuration of security groups and route tables
Amazon Virtual Private Cloud (VPC) now allows you to create your own Prefix Lists that can be easily audited and applied across all your accounts to have a consistent security posture and routing behavior. A Prefix List is a collection of CIDR blocks that can be used to configure VPC security groups and route tables […]
AWS – Amazon DocumentDB (with MongoDB compatibility) is Now Available in the AWS GovCloud (US-West) Region
Amazon DocumentDB (with MongoDB compatibility) is now available in the AWS GovCloud (US-West) Region. AWS GovCloud (US) Regions are isolated AWS Regions designed to host sensitive data and regulated workloads in the cloud, assisting customers who have United States federal, state, or local government compliance requirements. Read More for the details.
AWS – Kernel Live Patching for Amazon Linux 2 is now generally available
Kernel Live Patching enables customers to patch security vulnerabilities and bugs in the Linux kernel without reboots or disruptions to running applications. As a result, Amazon Linux 2 customers benefit from improved service availability and a better security posture. This feature is now generally available to all Amazon Linux 2 customers, free of charge. Read […]