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AWS – Amazon Textract now detects and extracts text even more accurately from tables
Amazon Textract is a machine learning service that makes it easy to extract text and data from virtually any document. One advantage of services like Textract is that customers benefit from continuous improvement over time. Today, we are pleased to announce one such quality enhancement to our table recognition feature. The new model detects rows […]
AWS – Amazon Connect now returns agents to their previous status after finishing an outbound call
Amazon Connect now returns agent to previous status (e.g. Available, Offline, Custom status) after hanging up an outbound call and completing after contact work from the Contact Control Panel (CCP). Previously, agent status was automatically set to Available even if agent had been in a Custom or Offline state before making the outbound call. Read […]
AWS – AWS License Manager adds the ability to enforce license assignment rules with EC2 Dedicated Hosts
AWS License Manager now allows customers to enforce assignment rules when they bring their own licenses to EC2 Dedicated Hosts. Software licenses such as Windows Server and SQL Server often require customers to keep the licenses assigned to dedicated hardware for a specified period. Customers can now manage such assignment rules using AWS License Manager […]
AWS – AWS Copilot CLI launches v0.3 focused on operations and configuration
Today, AWS Copilot CLI for Amazon Elastic Container Service launched version 0.3.0. Starting with this release, you can configure details about an AWS Copilot environment such as a pre-existing VPC, subnets, and CIDR ranges, allowing you to use infrastructure created outside of AWS Copilot. Additionally, you can now configure how AWS Copilot builds your services […]
AWS – Amazon Connect adds support for early media on outbound phone calls
You can now control whether contact center agents hear early media audio, such as busy signals, failure to connect errors, or other informational messages when making outbound calls. Previously Amazon Connect played standard ring back sounds during the call connection for agents even when phone companies could not complete calls and potential retries were attempted. […]
GCP – COVID-19 public datasets: supporting organizations in their pandemic response
Editor’s note: This is part two of a series on the COVID-19 public datasets. Check out part one to learn more about recently onboarded datasets and new program expansion. Back in March, we launched new COVID-19 public datasets into our Google Cloud Public Datasets program to make critical COVID-19 datasets available to the public and […]
GCP – Under the hood: The security analytics that drive IAM recommendations on Google Cloud
IAM Recommender helps security professionals enforce the principle of least privilege by identifying and removing unwanted access to Google Cloud Platform (GCP) resources. In our previous blog, we described some best practices for achieving least privilege with less effort using IAM Recommender—which uses machine learning to help determine what users actually need by analyzing their […]
GCP – GKE best practices: Day 2 operations for business continuity
So, you followed our advice and built a highly available Google Kubernetes Engine (GKE) cluster based on our day 0 guidance. But day 2 is where the rubber hits the road: your GKE cluster is up and running, and serving traffic to your app, and can’t really afford to go down. The day 0 steps […]
GCP – Data analytics for all — What happened at Week 5, Google Cloud Next ‘20: OnAir
Data analytics technologies are becoming a must-have for businesses looking to stay competitive in a changing environment. And if there’s one lesson from this unpredictable year, it’s that we always need to be prepared for anything. We spent this week at Google Cloud Next ’20: OnAir exploring Google Cloud’s data analytics technologies and hearing how […]
Azure – Azure Virtual Machines DCsv2-series is now available in West US 2
Confidential computing DCsv2-series virtual machines (VMs) are now available in East US, Canada Central, UK South, West Europe, and West US 2. Read More for the details.