Welcome to above the clouds
AWS – Amazon Connect CTI Adapter for Salesforce adds programmable buttons with CTI Actions
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now enables customers to extend their Contact Control Panel (CCP) with customizable buttons called CTI Actions. These buttons can be configured in Salesforce and used to simplify common agent actions. For example, you can add a button that transfers calls to a manager, start and stop […]
GCP – Include Cloud Spanner databases in your CI/CD process with the Liquibase extension
In February, we announced the beta version of the Liquibase Cloud Spanner extension that allows developers to use Liquibase’s open-source database library to manage and automate schema changes in Cloud Spanner. We’re happy to share that the Liquibase Cloud Spanner extension is now GA. What is Liquibase? Liquibase, an open-source library that works with a […]
AWS – Amazon Connect Customer Profiles launches Identity Resolution in Preview to detect and merge duplicate customer profiles
Amazon Connect Customer Profiles now automatically detects duplicate customer profiles in your Amazon Connect Customer Profiles domain and allows you to review the results by using Identity Resolution APIs (preview). Identity Resolution uses machine learning to detect duplicate profiles based on similar name, email address, and phone number. For example, two or more profiles—with spelling […]
Azure – Azure Blob storage—NFS 3.0 protocol support public preview now expands to all regions
Starting today, Azure Blob Storage NFS 3.0 preview supports general purpose v2 (GPV2) storage accounts with standard tier performance in all publicly available regions. Read More for the details.
AWS – New AWS Solutions Consulting Offer – Cloud Assessment and Design
Cloud Assessment and Design is an AWS Solutions Consulting Offer delivered via a consulting engagement from Atos, an AWS Migration Competency Partner. Cloud Assessment and Design leverages the Atos Cloud Assessment Tool (ACAT) to transform a customer’s IT landscape in their journey to the cloud with a detailed approach and business use case. Customers that […]
Azure – Azure Security Center: Public preview updates for April 2021
Public preview enhancements and updates released for Azure Security Center in April 2021. Read More for the details.
Azure – Azure Security Center: General availability updates for April 2021
New enhancements and updates released for general availability (GA) in Azure Security Center in April 2021. Read More for the details.
Azure – General availability: Azure Maps- new Gen2 pricing model available
Get new Azure Maps features and potential cost savings with Gen2 pricing. Read More for the details.
GCP – Southwire powers digital transformation with its SAP cloud migration
“Talk about tough times, right?” That’s how Dan Stuart, Senior Vice President of IT Services at Southwire Company, refers to the months following a December 2019 ransomware event, and the COVID crisis that began in spring of 2020. Those events hit just as the company was preparing for an overhaul of their SAP environment. This […]
GCP – OpenTelemetry Trace 1.0 is now available
For decades, application development and operations teams have struggled with the best way to generate, collect, and analyze telemetry data from systems and apps. In 2010, we discussed our approach to telemetry and tracing in the Dapper papers, which eventually spawned the open-source OpenCensus project, which merged with OpenTracing to become OpenTelemetry. OpenTelemetry provides a […]