You can now send attachments directly through Amazon Connect Chat, making it easier than ever to resolve your customers’ support needs. For example, an agent can send a copy of a recent hotel invoice or a customer can share a photo of a damaged product. Attachments are included in the chat transcript, to help ensure […]

The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce v5.9 now supports automatically adding transcripts and insights from Contact Lens for Amazon Connect to customer records and cases in Salesforce Service Cloud. Amazon Connect customers have enjoyed being able to gain valuable insights from their call recordings such as customer sentiment, agent sentiment, sentiment […]

AWS Snow Family now supports the Amazon Linux 2 operating system, enabling you to run your Windows-based workloads at the edge on AWS Snowcone, AWS Snowball Edge Compute Optimized, and AWS Snowball Edge Storage Optimized devices. Amazon Linux 2 provides a secure, stable, and high performance execution environment to develop and run cloud and enterprise […]

AWS Pricing Calculator now supports Windows Server and SQL Server workload compute cost estimates. The workload estimate now accounts for Microsoft licensing. The Windows Server and SQL Server on Amazon EC2 calculator provides a selection of licensing options such as AWS-provided licenses with License Included (LI) offerings and customers’ existing licenses with bring your own […]

Amazon SageMaker Studio is the first fully integrated development environment (IDE) for machine learning. With a single click, data scientists and developers can quickly spin up SageMaker Studio notebooks to explore and prepare datasets to build, train and deploy machine learning models in a single pane of glass. Amazon EMR is a web service that […]

You now can use PartiQL with NoSQL Workbench to run SQL-compatible queries on your DynamoDB data. PartiQL makes it easier to interact with DynamoDB, and now you can use PartiQL to query, insert, update, and delete table data by using NoSQL Workbench.   Read More for the details.

You can now add tags to your Virtual Private Cloud (VPC) Elastic IP addresses while creating the resource. Tags are simple key-value pairs that you can assign to Elastic IP addresses to easily organize, search, identify, and control access using Identity and Access Manager (IAM) policies. By tagging at the time of creation you can […]

PartiQL—a SQL-compatible query language—for Amazon DynamoDB is now supported in the following 23 AWS Regions: US East (N. Virginia), US East (Ohio), US West (Oregon), US West (N. California), Canada (Montreal), South America (Sao Paulo), Europe (Ireland), Europe (Frankfurt), Europe (London), Europe (Milan), Europe (Paris), Europe (Stockholm), Africa (Cape Town), Asia Pacific (Hong Kong), Asia […]

The s3:ResourceAccount and s3:TLSVersion IAM condition keys help you write simple policies that restrict access to your buckets based on the AWS Account ID of the bucket owner, or by the TLS Version used by the client. Read More for the details.

AWS CodeBuild is now available in the Africa (Cape Town) Region. AWS CodeBuild is a fully managed continuous integration service that compiles source code, runs tests, and produces software packages that are ready to deploy. With CodeBuild, you don’t need to provision, manage, and scale your own build servers. CodeBuild scales continuously and processes multiple […]