Welcome to above the clouds
GCP – To the cloud and beyond! A program management approach to data center migration
Editor’s note: In this blog post, we provide a view into our program management approach for enabling a successful data center migration. This is the second in a series of blogs. Read the first: To the cloud and beyond! Planning a multi-year data center migration. Data center migration to the cloud can be a complicated […]
AWS – Amazon Connect Customer Profiles launches in Canada(Central) region
Amazon Connect now allows you to enable Amazon Connect Customer Profiles in Canada (Central) region, equipping contact center agents with the most up to date information about the incoming contact to provide faster and more personalized customer service. Customer Profiles automatically brings together customer information from multiple applications such as Salesforce, Amazon S3 and ServiceNow […]
GCP – Introducing Leaptakers, a celebration of IT’s great leaps
IT teams are the masters of modern marvels, behind some of humanity’s greatest feats. From the first circuits, to quantum computing, to the cloud, tech experts have taken great leaps to engineer the seemingly impossible. In the past year alone, IT has moved mountains to keep the world working. Digital transformations that may have previously […]
GCP – Vida Health invigorates virtual healthcare with Google Cloud solutions
Editor’s note: In this guest blog, we look at how healthcare startup Vida Health built a virtual platform on Google Cloud that cut costs and overhead, saves healthcare providers valuable time, and delivers machine learning capabilities that operationalize their data for better patient health outcomes. At Vida Health, our virtual healthcare platform is designed to […]
GCP – HTTP/3 gets your content there QUIC, with Cloud CDN and Load Balancing
When it comes to the performance of internet-facing applications, HTTP/3 is no small step over HTTP/2: Google’s own roll-out of HTTP/3 reduced Search latency by 2%, reduced video rebuffer times on YouTube by 9%, and improved throughput on mobile devices by 7%. So today, we’re excited to bring support for HTTP/3 to all Google Cloud […]
GCP – Streamline your real-time data pipeline with Datastream and MongoDB
In our constantly evolving digital world, the companies that come out on top are those that can access the data they need, when they need it. Accessing data in real time enables your company to analyze, plan and improve continuously, so you can make better strategic decisions and reduce your overall risk. Whether the goal […]
GCP – Improving cloud operations and migrations with Google Cloud and ServiceNow
When organizations embrace cloud as a core component of their IT operations, they have a number of options: a wholesale migration to the public cloud, incremental or large-scale hybrid deployments, private clouds, or even running services across multiple clouds. The modern enterprise has more options than ever before in terms of where to host any […]
GCP – Visual Inspection AI: a purpose-built solution for faster, more accurate quality control
Whether companies are manufacturing cars, semiconductor chips, smartphones, or food and beverages, production quality and yield are two of the industry’s top performance metrics. Poor production quality control results in significant operational and financial costs in the form of reworked parts, scrap generated, reduced yield, increased work in process inventory, post-sale recalls, warranty claims, and […]
GCP – Scaling Virtual Support in the Pandemic Era
Scaling Virtual Support in the Pandemic Era: The AI Connection Since the early days of the pandemic, we’ve partnered with government organizations and academic institutions to serve communities at scale with Contact Center Artificial Intelligence (CCAI). I sat down with Bill MacKenzie, IT liaison for the Upper Grand School District in Ontario, and Marco Palermo, […]
AWS – Announcing a new Public Registry for AWS CloudFormation
AWS CloudFormation announces the launch of the CloudFormation Public Registry, a new searchable collection of extensions that allows you to discover, provision, and manage third-party extensions, which include resource types (provisioning logic) and modules published by AWS Partner Network (APN) Partners and the developer community. You can also create and publish your own extensions on the CloudFormation […]
