Today, we are excited to announce Amazon Transcribe Call Analytics, a new machine learning (ML) powered conversation insights API that enables businesses to improve their customer experience and agent productivity. Using Transcribe Call Analytics API, you can analyze call recordings to get turn-by-turn call transcripts and actionable insights. Businesses can better understand customer-agent interactions, identify trending […]

AWS Data Exchange subscribers can now track and manage their organizations’ entitlements to AWS Data Exchange products using AWS License Manager. With this enhancement, subscribers can manage and distribute licenses using individual Account IDs or Organization IDs, which entitles other accounts within their AWS organization to access data procured via AWS Data Exchange. For organizations […]

AWS Cloud9 introduces 3 new features, including support for CloudWatch Logs, S3 and EC2 instance profiles. Cloud9 users can now list their log groups and view log streams instantly without leaving their IDE. In addition, the S3 integration has improved performance in VPCs and now supports a new “Upload current file” feature. Finally, Cloud9 users using […]