Contact Center AI (CCAI) brings Google’s innovation in conversational AI to solve the most challenging customer service needs while lowering operational costs. More than a thousand customers have deployed CCAI and are steadily turning it on to power their production contact centers. Today, we’re excited to announce that we’ve made CCAI even stronger with Agent […]

Cloud Bigtable backups let you save a copy of a table’s schema and data, then restore from the backup to a new table at a later time. In this tutorial, you’ll learn how to create backups at regularly scheduled intervals (such as daily or weekly) using the Cloud Bigtable Scheduled Backups example. This example uses […]

Proxyless gRPC applications in a service mesh now support many of the same features as deployments with a sidecar Envoy proxy, but in the past it has been difficult to get application-level insight into problems with specific nodes in the mesh. Today, we are happy to announce new tools, examples, and documentation to make it […]

We recently announced the GA of the Document AI Platform, Google’s solution for automating and validating documents to streamline  document workflows. Important business data is not always readily available in computer-readable formats. This is what we consider dark formats such as pdfs, handwritten forms and images.  The platform is a console for document processing where […]

It can happen so easily. You get a little behind on your payments. Then you start falling farther and farther behind until it becomes almost impossible to dig yourself out of debt. Tech debt, that is.  IT incurs a lot of tech debt when it comes to keeping up infrastructure; most IT departments are already […]