Welcome to above the clouds
AWS – Amazon Connect Customer Profiles adds product purchase history to personalize customer interactions
Amazon Connect Customer Profiles now supports out-of-the-box integration with product purchase history from Salesforce. When a customer calls or messages a contact center for service, Amazon Connect Customer Profiles equips contact center agents with the customer information they need to deliver personalized customer service and resolve issues quickly. Customer Profiles helps make it simple to […]
AWS – Amazon ElastiCache now supports M6g and R6g Graviton2-based instances in additional regions
Amazon ElastiCache for Redis and Memcached now supports Graviton2 M6g and R6g instance families in additional regions: South America (Sao Paulo), Asia Pacific (Hong Kong, Seoul), Europe (London, Stockholm), North America (Montreal), US East (GovCloud US East), US West (GovCloud US West), and mainland China (Ningxia, Beijing). Customers choose Amazon ElastiCache for workloads that require […]
AWS – AQUA is now available for Amazon Redshift RA3.xlplus nodes
AQUA (Advanced Query Accelerator) for Amazon Redshift is now generally available for Amazon Redshift RA3.xlplus nodes. Read More for the details.
AWS – Customers can now manage AWS Service Catalog AppRegistry applications in AWS Systems Manager
AWS Service Catalog AppRegistry and AWS Systems Manager Application Manager now provide an end-to-end AWS application management experience. With this release, customers can use AppRegistry to create applications within their infrastructure as code, CI/CD pipelines, and post-provisioning processes, and use Application Manager to view application operational data and perform operational actions. Read More for the […]
AWS – Announcing General Availability of Tracing Support in AWS Distro for OpenTelemetry
Today, we are announcing the general availability of AWS Distro for OpenTelemetry (ADOT) for tracing, a secure, production-ready, AWS-supported distribution of the OpenTelemetry project. With this launch, customers can use OpenTelemetry APIs and SDKs in Java, .Net, Python, Go, and JavaScript to collect and send traces to AWS X-Ray and monitoring destinations supported by the OpenTelemetry Protocol […]
GCP – Behind the scenes: WebGL-powered Maps demos for Google I/O
In preparation for the announcement of the beta release of WebGL-powered Maps features at Google I/O 2021, the Google Maps Platform team worked with Ubilabs, a Google Cloud partner since 2012, to show developers what’s possible when 3D rendering comes to the map. The first of these demos, ‘Google Maps Platform WebGL-powered Maps Features,’ walks […]
GCP – Cloud DNS explained!
How many times have you heard this: “It’s not DNS.”“NO way it is DNS.”“It was the DNS!” When you are building and managing cloud native or hybrid cloud applications you don’t want to add more stuff to your plate, especially not DNS. DNS is one of the necessary services for your application to function but […]
GCP – Building the data engineering driven organization from the first principles
In the “What type of data processing organisation” paper, we examined that you can build a data culture whether your organization consists mostly of data analysts, or data engineers, or data scientists. However, the path and technologies to become a data-driven innovator are different and success comes from implementing the right tech in a way […]
GCP – Data Driven Price Optimization
When companies can optimize their pricing to take into account market conditions dynamically, they can use it as an important lever for differentiation. In order to optimize pricing, organizations need to be able to respond to market changes faster, which means optimizing for a continuum of decisions (such as list price or promotions) and context […]
GCP – Announcing Apigee’s native support for managing lifecycle of GraphQL APIs
Application Programming Interfaces (APIs) are the de facto standard for building and connecting technology solutions. They facilitate software-to-software interactions that allow developers to leverage data and functionality at scale. APIs come in various styles such as REST, gRPC, GraphQL, and Async, and each style has its own features. Picking the right API style completely depends […]