Welcome to above the clouds
AWS – Amazon Connect Tasks is now HIPAA eligible
Amazon Connect Tasks is now HIPAA (Health Insurance Portability and Accountability Act) eligible. Connect Tasks empowers contact center managers to prioritize, assign, track, and automate customer service tasks across the disparate applications used by agents. HIPAA eligibility means you can prioritize and automate tasks with Protected Health Information (PHI), and even provide agents with this information they […]
AWS – Introducing AWS Instance Scheduler v2.0
AWS Instance Scheduler is a solution that helps you control your AWS resource cost by configuring start and stop schedules for their Amazon Elastic Compute Cloud (Amazon EC2 On-Demand Instances) and Amazon Relational Database Service (Amazon RDS) instances. Read More for the details.
Azure – General availability: Azure Translator now supports more than 100 languages and dialects
Translator now supports more than 100 languages and dialects to help you streamline your translation workflows. Read More for the details.
AWS – Amazon WorkMail adds Mobile Device Access Override API and MDM integration capabilities
Amazon WorkMail now offers an expanded capability around its Mobile Device Access Rules (MDARs). The new Mobile Device Access Override API (MDOA) allows customers to adjust existing MDARs, either manually through the CLI, or in an automated fashion when using a third-party Mobile Device Management (MDM) tool. Customers use trusted third-party MDM tools to perform […]
GCP – And the winners are… Announcing the first-ever Google Cloud Customer Awards
Today, on the eve of Next ‘21, we’re thrilled to announce the winners of our inaugural Google Cloud Customer Awards, recognizing the most innovative, technically advanced and transformative cloud deployments from around the globe built on our platform. These awards come at a particularly challenging time for businesses. Consumers’ buying habits are shifting. Organizations are […]
GCP – Using the Cloud Spanner Emulator in CI/CD pipelines
In past posts, we have seen how to provision and manage Cloud Spanner in production environments and how to use the Cloud Spanner Emulator in your development workflow with a sample Node.js app called OmegaTrade. We’ve covered: The Cloud Spanner emulator’s various deployment models, Running the emulator locally with OmegaTrade, and Running the emulator remotely […]
AWS – AWS Backup adds an additional layer for backup protection with the availability of AWS Backup Vault Lock
Today, AWS Backup announced the availability of AWS Backup Vault Lock. This new feature enhances customers’ ability to protect backups from inadvertent or malicious actions. It helps customers implement safeguards that ensure they are storing their backups using a Write-Once-Read-Many (WORM) model*. Read More for the details.
AWS – New AWS Solution: Maintaining Personalized Experiences using Machine Learning
We are pleased to announce the launch of the Maintaining Personalized Experiences with Machine Learning, an AWS Solutions Implementation that provides end-to-end automation and scheduling for your Amazon Personalize resources. This solution keeps your item and user data current and manages re-training for your models to ensure that recommendations are kept up-to-date with recent user […]
GCP – Analyzing Twitter sentiment with new Workflows processing capabilities
The Workflows team recently announced the general availability of iteration syntax and connectors! Iteration syntax supports easier creation and better readability of workflows that process many items. You can use a for loop to iterate through a collection of data in a list or map, and keep track of the current index. If you have […]
AWS – Introducing New AWS Solution: AWS QnABot, a self-service conversational chatbot built on Amazon Lex
We are pleased to announce that AWS QnABot has now been released as an official AWS Solution Implementation. The AWS QnABot is an open source, multi-channel, multi-language conversational chatbot built on Amazon Lex, that responds to your customer’s questions, answers, and feedback. Without programming, the AWS QnABot solution allows customers to quickly deploy self-service conversational […]