Amazon Connect Customer Profiles equips contact center agents with a more unified view of a customer’s current situation to provide more personalized customer service. Customer Profiles automatically brings together customer information from multiple applications into a unified customer profile, delivered to agents at the beginning of the customer interaction. Read More for the details.

Today, we are excited to announce a new capability in Amazon QuickSight called Amazon QuickSight Q. Q is a machine learning-powered natural language capability that empowers business users to ask questions about all of their data using everyday business language and get answers in seconds. For example, users simply type “what is our year-over-year growth […]

Today we are announcing preview of AWS Local Zones in Boston, Houston, and Miami, with plans to launch 12 additional AWS Local Zones throughout 2021 in key metro areas in the United States including Atlanta, Chicago, and New York. Using these new AWS Local Zones, customers will now be able to deliver ultra-low latency applications […]

We are excited to announce Amazon Monitron, an end-to-end system that uses machine learning (ML) to detect abnormal behavior in industrial machinery, enabling you to implement predictive maintenance and reduce unplanned downtime. Read More for the details.

Amazon Lookout for Vision is a new machine learning service that enables you to find visual defects in industrial products, accurately and at scale. With Lookout for Vision you can automate real-time visual inspection with computer vision for processes like quality control and defect assessment – with no machine learning expertise required. It uses computer […]

You can now package and deploy AWS Lambda functions as a container image of up to 10 GB. This makes it easy to build Lambda based applications using familiar container tooling, workflows, and dependencies. Just like functions packaged as ZIP archives, functions deployed as container images will benefit from AWS Lambda’s operational simplicity, automatic scaling […]

Amazon Elastic Kubernetes Service (Amazon EKS) now allows you to install and manage Kubernetes operational software (add-ons) as part of the Amazon EKS console, CLI, and API. Today, EKS supports managing the Amazon VPC CNI networking plugin, with more add-ons coming soon. Read More for the details.

Amazon Elastic Kubernetes Service (Amazon EKS) now supports creating and managing Amazon Elastic Compute Cloud (Amazon EC2) Spot Instances using Amazon EKS managed node groups following Spot best practices. This enables you to take advantage of the steep savings and scale that Spot Instances provide for interruptible workloads running in your Kubernetes cluster. Starting today, […]

Amazon Elastic Kubernetes Service (Amazon EKS) now allows you to see the Kubernetes API resources and applications running on your Amazon EKS cluster using the AWS Management Console. This makes it easy to visualize and troubleshoot Kubernetes applications using Amazon EKS. Read More for the details.