In our constantly evolving digital world, the companies that come out on top are those that can access the data they need, when they need it. Accessing data in real time enables your company to analyze, plan and improve continuously, so you can make better strategic decisions and reduce your overall risk. Whether the goal […]

When organizations embrace cloud as a core component of their IT operations, they have a number of options: a wholesale migration to the public cloud, incremental or large-scale hybrid deployments, private clouds, or even running services across multiple clouds.  The modern enterprise has more options than ever before in terms of where to host any […]

Whether companies are manufacturing cars, semiconductor chips, smartphones, or food and beverages, production quality and yield are two of the industry’s top performance metrics. Poor production quality control results in significant operational and financial costs in the form of reworked parts, scrap generated, reduced yield, increased work in process inventory, post-sale recalls, warranty claims, and […]

Scaling Virtual Support in the Pandemic Era: The AI Connection Since the early days of the pandemic, we’ve partnered with government organizations and academic institutions to serve communities at scale with Contact Center Artificial Intelligence (CCAI). I sat down with Bill MacKenzie, IT liaison for the Upper Grand School District in Ontario, and Marco Palermo, […]

Geospatial data is a critical component for a comprehensive analytics strategy. Whether you are trying to visualize data using geospatial parameters or do deeper analysis or modeling on customer distribution or proximity, most organizations have some type of geospatial data they would like to use – whether it be customer zipcodes, store locations, or shipping […]