As Googlers transitioned to working from home during the pandemic, more and more turned to chat-based support to help them fix technical problems. Google’s IT support team looked at many options to help us meet the increased demand for tech support quickly and efficiently.  More staff? Not easy during a pandemic.  Let service levels drop? […]

Compute Engine lets you create and run virtual machines (VMs) on Google’s infrastructure, allowing you to launch large compute clusters with ease. When it comes to getting started with Compute Engine, our customers have lots of questions—but some questions come up more often than others.  We looked at an internal list of the most popular […]

Forensics is the application of science to criminal and civil laws. It is a proven approach for gathering and processing evidence at a crime scene. An integral step in the forensics process is the isolation of the scene without contaminating or modifying the evidence. The isolation step prevents any further contamination or tampering with possible […]

When you are experiencing an issue with your application or service, having deep visibility into both the infrastructure and the software powering your apps and services is critical. Most monitoring services provide insights at the Virtual Machine (VM) level, but few go further. To get a full picture of the state of your application or […]

Do you want to fire up a bunch of techies? Talk about multicloud! There is no shortage of opinions. I figured we should tackle this hot topic head-on, so I recently talked to four smart folks—Corey Quinn of Duckbill Group, Armon Dadgar of Hashicorp, Tammy Bryant Butowof Gremlin, and James Watters of VMware—about what multicloud […]