Welcome to above the clouds
AWS – Amazon Connect launches AWS CloudFormation support for contact flow and contact flow module resources
Amazon Connect now supports AWS CloudFormation on two new resources: contact flow and contact flow module. You can now use AWS CloudFormation templates to help you deploy these Amazon Connect resources—along with the rest of your AWS infrastructure—in a secure, efficient, and repeatable way. Additionally, you can use these templates to maintain consistency across Amazon […]
GCP – Reaching more customers with Contact Center AI: 2021 Wrap-up
2021 has been a high-stakes year for call centers, with many organizations forced to rapidly scale up their call center operations in response to ongoing pandemic disruptions. We’re proud that 2021 has also been an amazing year for Google Cloud’s Contact Center AI (CCAI), which has helped our customers adapt and thrive, despite the challenging […]
Azure – Public preview: Azure Percept DK November (2111) software update is available
The Azure Percept November update includes fixes related to security. Read More for the details.
AWS – Amazon Detective simplifies account management with the support for AWS Organizations
Amazon Detective has added support for AWS Organizations to simplify account management for security operations and investigations across all existing and future accounts in an organization. With this launch, new and existing Detective customers can onboard and centrally manage the Detective graph database for up to 1,200 AWS accounts. This support is available today in all […]
GCP – Leveraging BigQuery Audit Log pipelines for Usage Analytics
In the BigQuery Spotlight series, we talked about Monitoring. This post focuses on using Audit Logs for deep dive monitoring. BigQuery Audit Logs are a collection of logs provided by Google Cloud that provide insight into operations related to your use of BigQuery. A wealth of information is available to you in the Audit Logs. […]
GCP – The top three insights we learned from data analytics customers in 2021
As you know, we’re obsessed about learning from customers. That’s why, we made it a point to sit down with a new Google Cloud customer every week this year to share with you their journey both to our unified data cloud platform and what they’ve learned from their experience along the way. What began as […]
Azure – Public preview of Snowflake connector for Azure Purview
You can now scan your Snowflake artifacts including streams, columns, stored procedures, and functions/pipes. Read More for the details.
AWS – AWS Ground Station Launches a New Antenna Location in Punta Arenas in Preview
Amazon Web Services (AWS) announces expansion of AWS Ground Station to the South America (São Paulo) Region with an AWS Ground Station antenna location in Punta Arenas, Chile in Preview. This is the 10th AWS Ground Station connected to the AWS Global Network. AWS Ground Station is a fully managed service that lets you control […]
GCP – How to migrate an on-premises data warehouse to BigQuery on Google Cloud
Data teams across companies have continuous challenges of consolidating data, processing it and making it useful. They deal with challenges such as a mixture of multiple ETL jobs, long ETL windows capacity-bound on-premise data warehouses and ever-increasing demands from users. They also need to make sure that the downstream requirements of ML, reporting and analytics […]
GCP – 2021 Gartner® Magic Quadrant™ for Cloud Database Management Systems recognizes Google as a Leader
We are thrilled that Gartner has positioned Google as a Leader for the second year in a row in the 2021 Gartner® Magic Quadrant™ for Cloud Database Management Systems (DBMS). We believe the report evaluated Google’s unified capabilities across both transactional and analytical use cases, and showcases innovation progress in areas like data management consistency, […]