Welcome to above the clouds
AWS – Amazon Connect Contact Lens can now automatically email agents about completed performance evaluations
Contact Lens now enables businesses to send automatic email notifications to agents when their contacts are evaluated, so they can review the evaluations and improve their performance. Managers can create rules to send emails based on specific evaluation criteria. For example, you can set up automatic notifications for agents who receive evaluation scores below 50%, […]
AWS – Amazon EC2 C6in instances are now available in Asia Pacific (Malaysia)
Starting today, Amazon Elastic Compute Cloud (Amazon EC2) C6in instances are available in AWS Region Asia Pacific (Malaysia). These sixth-generation network optimized instances, powered by 3rd Generation Intel Xeon Scalable processors and built on the AWS Nitro System, deliver up to 200Gbps network bandwidth, for 2x more network bandwidth over comparable fifth-generation instances. Customers can […]
AWS – Amazon Connect Cases now supports conditionally required fields
Amazon Connect Cases now supports conditionally required fields to streamline case field population for agents and reduce data entry errors. Administrators can now configure case templates that prompt agents to enter relevant information in specific situations, such as providing a “Close Reason” when a case moves to “Closed” status, “Product Serial Number” when the “Issue […]
AWS – Amazon Q Developer now troubleshoots AWS Console errors in all AWS Commercial regions
Amazon Q Developer has expanded its AWS Console error coverage from US East (N. Virginia) and US West (Oregon) to AWS Commercial regions. Users can now troubleshoot AWS Console errors using Amazon Q Developer regardless of their console region, including locations like Europe (Frankfurt). In the Amazon Web Services (AWS) Management Console, Amazon Q Developer […]
GCP – Getting started with Swift’s Alliance Connect Virtual on Google Cloud
The ability to deploy Swift’s Alliance Connect Virtual in Google Cloud allows financial institutions to leverage the scalability, flexibility, and cost-effectiveness of cloud infrastructure while maintaining the security and reliability standards required for financial transactions. By virtualizing the traditionally hardware-based Swift VPN connections, institutions can streamline their infrastructure, reduce operational overhead, and accelerate their digital […]
GCP – Helping our partners co-market faster with AI
At Google Cloud, we’re deeply invested in making AI helpful to organizations everywhere — not just for our valued customers, but for our equally important partners. Today, we’re thrilled to introduce a significant leap forward in how we enable our partners to co-market with us: Gemini-powered content creation within Partner Marketing Studio. These AI features […]
GCP – How we improved GKE volume attachments for stateful applications by up to 80%
If you run stateful workloads on Google Kubernetes Engine (GKE), you may have noticed that your Cluster upgrades execute much faster as of late. You’re not imagining things. We recently introduced an enhancement to GKE and Google Compute Engine that significantly improves the speed at which Persistent Disks (PDs) are attached and detached. This means […]
AWS – AWS Batch launches new features for access control and management of AWS Batch on EKS workloads
AWS Batch on EKS now supports configurable Kubernetes namespaces, Persistent Volume Claims (PVCs), subPath to Kubernetes pod container volumes, and Kubernetes pod annotations. Using different Kubernetes namespaces for your AWS Batch jobs, you can improve workload isolation by defining job permission boundaries both within EKS cluster and for access to other AWS services. With Kubernetes […]
GCP – Announcing partner-delivered professional services on Google Cloud Marketplace
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AWS – Amazon EC2 now supports automated recovery of Microsoft SQL Server with VSS
Amazon EC2 now supports automated recovery of Microsoft SQL Server databases from Volume Shadow Copy Services (VSS) based EBS snapshots. Customers can use an AWS Systems Manager Automation Runbook and specify a restore point of time to automate the recovery process without needing to stop a running Microsoft SQL Server database. Volume Shadow Copy Services […]