AWS announces AWS Security Incident Response with AWS PrivateLink integration, enabling customers to manage their service membership directly from their Amazon Virtual Private Cloud (VPC). Now, together with AWS PrivateLink, customers can access AWS Security Incident Response APIs while keeping their traffic off the public internet, adding an extra layer of security when managing and […]

Amazon Connect Cases now provides capabilities to help contact centers track and meet service level agreements (SLAs) on cases. Using the Amazon Connect UI, admins can set up SLA rules based on case attributes and configure target statuses and resolution times. Agents and managers can view the real-time SLA status directly in their case list […]

Amazon EventBridge announces support for Amazon Key Management Service (KMS) Customer Managed Keys (CMK) in API destinations connections. This enhancement enables you to encrypt your HTTPS endpoint authentication credentials managed by API destinations with your own keys instead of an AWS owned key (which is used by default). With CMK support, you now have more […]

The AWS Well-Architected Generative AI Lens is now available, offering a guidance document to optimize generative AI workloads in the cloud. This new lens is a powerful addition to the Well-Architected Framework, designed to guide organizations through the complexities of implementing generative AI workloads. It provides structured, prescriptive guidance covering the entire generative AI lifecycle […]

Amazon OpenSearch Service now supports SAML (Security Assertion Markup Language) via IAM federation for the next-generation OpenSearch UI. OpenSearch UI is a modernized operational analytics experience that enables users to gain insights cross data spanning managed domains and serverless collections from a single endpoint. OpenSearch UI already supports authentication via AWS Identity & Access Management […]

AWS customers in Europe can now use Advance Pay, which allows them to pay for their AWS usage in advance and automate future invoice payments. With Advance Pay, customers can add funds to their account, which AWS will automatically use to pay invoices as they become due. This feature provides customers in Europe with more […]

Amazon Bedrock Evaluations allows you to evaluate foundation models and retrieval-augmented generation (RAG) systems, whether hosted on Amazon Bedrock or multicloud and on-prem deployments. Bedrock Evaluations offers human-based evals, programmatic evals such as BERTScore, F1 and other exact match metrics, as well as LLM-as-a-judge for both model and RAG evaluation. For both model and RAG […]

Amazon Connect Contact Lens dashboards now supports the ability for contact center administrators to enforce granular access control based on a specific agent hierarchy. Assigning hierarchies to a user allows you to define organizational groups that a user belongs to and you can enable granular access controls by allowing users to only view metrics for […]

Amazon Elastic Container Services (Amazon ECS) is introducing a new account setting, defaultLogDriverMode, allowing you to define whether tasks in your account use “blocking” or “non-blocking” log driver mode by default, when you do not specify or omit it in your applications’ Task Definitions. A “non-blocking” log driver mode allows your applications to continue operating […]