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AWS – Amazon Connect Contact Lens can now take automated actions based on hold times and agent interaction time
Amazon Connect Contact Lens now enables managers to create rules based on patterns of customer hold time and agent interaction duration, to take automated actions such as categorizing contacts, evaluating agent performance and notifying supervisors. With this launch, managers can create rules to check how well agents comply with guidelines on placing customers on hold. […]
AWS – AWS Secrets and Configuration Provider now integrates with Pod Identity for Amazon EKS
Today, AWS Secrets Manager announces that AWS Secrets and Configuration Provider (ASCP) now integrates with Amazon Elastic Kubernetes Service (Amazon EKS) Pod Identity. This integration simplifies IAM authentication for Amazon EKS when retrieving secrets from AWS Secrets Manager or parameters from AWS Systems Manager Parameter Store. With this new capability, you can manage IAM permissions […]
GCP – Balance of power: A full-stack approach to power and thermal fluctuations in ML infrastructure
The recent explosion of machine learning (ML) applications has created unprecedented demand for power delivery in the data center infrastructure that underpins those applications. Unlike server clusters in the traditional data center, where tens of thousands of workloads coexist with uncorrelated power profiles, large-scale batch-synchronized ML training workloads exhibit substantially different power usage patterns. Under […]
AWS – Amazon RDS for SQL Server supports new minor version in January 2025
A new minor version of Microsoft SQL Server is now available on Amazon RDS for SQL Server, providing performance enhancements and security fixes. Amazon RDS for SQL Server now supports this latest minor version of SQL Server 2022 across the Express, Web, Standard, and Enterprise editions. We encourage you to upgrade your Amazon RDS for […]
AWS – Amazon EFS now supports up to 10,000 access points per EFS file system
Amazon Elastic File System (Amazon EFS) has now increased the access points limit from 1,000 to 10,000 per file system, a 10x increase. This launch makes it even easier for customers to manage application-specific access to shared datasets, enabling them to seamlessly scale access management to thousands of users, on a single EFS file system. […]
AWS – Amazon CloudWatch now provides lock contention diagnostics for Aurora PostgreSQL
Amazon CloudWatch Database Insights now provides lock contention diagnostics for Aurora PostgreSQL instances. This feature helps you identify the root cause behind both ongoing and historical lock contention issues within minutes. The lock contention diagnostics feature is available exclusively in the Advanced mode of CloudWatch Database Insights. With this launch, you can visualize a locking […]
GCP – 5 ways Google Cloud can help you minimize credential theft risk
Threat actors who target cloud environments are increasingly focusing on exploiting compromised cloud identities. A compromise of human or non-human identities can lead to increased risks, including cloud resource abuse and sensitive data exfiltration. These risks are exacerbated by the sheer number of identities in most organizations; as they grow, the attack surface they represent […]
GCP – Networking support for AI workloads
At Google Cloud, we strive to make it easy to deploy AI models onto our infrastructure. In this blog we explore how the Cross-Cloud Network solution supports your AI workloads. Managed and Unmanaged AI options Google Cloud provides both managed (Vertex AI) and do-it-yourself (DIY) approaches for running AI workloads. Vertex AI: A fully managed […]
AWS – AWS Step Functions expands data source and output options for Distributed Map
AWS Step Functions now supports additional data sources and output options for Distributed Map, enabling more flexible large-scale parallel processing workflows. Distributed map can now process data from JSON Lines (JSONL) and a broader range of delimited file formats stored in Amazon S3. Additionally, distributed map offers new output transformations for greater control over result […]
GCP – News you can use: What we announced in AI this month
2025 is off to a racing start. From announcing strides in the new Gemini 2.0 model family to retailers accelerating with Cloud AI, we spent January investing in our partner ecosystem, open-source, and ways to make AI more useful. We’ve heard from people everywhere, from developers to CMOs, about the pressure to adapt the latest […]