Welcome to above the clouds
AWS – AWS App Runner supports AWS CDK to build and deploy applications
AWS App Runner now supports using the AWS Cloud Development Kit (AWS CDK) to build and deploy applications. AWS CDK enables you to compose your infrastructure across AWS from a single source using familiar programming languages such as Python and Node.js. With the AWS CDK integration, you can create App Runner services by defining your […]
AWS – Safer interrupt management demo for FreeRTOS kernel
FreeRTOS now contains an example code that demonstrates a method of minimizing the time an application spends in privileged mode in FreeRTOS ports on microcontrollers (MCU) with Memory Protection Unit (MPU) support. FreeRTOS ports with MPU support enable MCU applications to be more robust and secure by running application tasks in unprivileged mode, where they have […]
GCP – How spam detection taught us better tech support
Information Technology teams, especially in help desk and support, need a way to track what problems people are having. Ideally they also can know how those problems change over time, especially when technology or policy shifts. Imagine you are in charge of sending a newspaper delivery team to different neighborhoods. Each person has a bicycle, […]
AWS – Amazon Connect launches Contact APIs to fetch and update contact details programmatically
Amazon Connect now provides Contact APIs that allow you to describe contact details (e.g., queue information, chat attachments, task references) and update contact information (e.g., task name). The new APIs offer more flexible ways to interact and manage contacts and enable you to create customized experiences for your customers. For example, with these APIs, you […]
AWS – Amazon Athena announces cross-account federated query
If you have data in sources other than Amazon S3, you can use Amazon Athena federated query to analyze the data in-place or build pipelines that extract and store data in Amazon S3. Until today, querying this data required the data source and its connector to use the same AWS account as the user querying the data. Athena […]
AWS – Amazon Connect launches scheduled tasks
Amazon Connect now allows customers to schedule tasks, up-to six days in the future to follow-up on customer issues when promised. For example, to call a customer back on a particular date/time to provide a status update on their issue or to follow up with an internal team for progress updates on a customer service issue. Additionally, […]
AWS – Amazon Connect now enables you to create and orchestrate tasks directly from Flows
Amazon Connect now allows customers to create and orchestrate tasks directly from contact flows based on customer input (e.g., Dual tone multi frequency (DTMF)) or call, chat, and task information (e.g., type, priority/urgency, category, schedule data/time) without any coding required. For example, when a customer reaches out after office hours, you can automatically create a task […]
AWS – Unified Search in the AWS Management Console now includes blogs, knowledge articles, events, and tutorials
We are excited to announce that blogs, knowledge articles, events, and tutorials are available in Unified Search to enable users to easily search and discover information in the AWS Management Console. AWS users can now search for blogs (e.g., Implementing Auto Scaling for EC2 Mac Instances), knowledge articles (e.g., Set Your Preferences for AWS Emails), […]
AWS – Announcing general availability of Amazon EC2 G5 instances
Today we are announcing the general availability of Amazon EC2 G5 instances powered by NVIDIA A10G Tensor Core GPUs. G5 instances can be used for a wide range of graphics intensive and machine learning use cases. They deliver up to 3x higher performance for graphics-intensive applications and machine learning inference, and up to 3.3x higher […]
AWS – Amazon SageMaker Autopilot now generates additional data insights and recommendations
Amazon SageMaker Autopilot automatically builds, trains, and tunes the best machine learning models based on your data, while allowing you to maintain full control and visibility. As a part of building models, SageMaker Autopilot automatically cleans, prepares and preprocesses data to optimize performance of machine learning models. Starting today, Autopilot generates several additional data insights that […]