GCP – New AI tools help partners increase efficiency and growth

At Google Cloud, we’re building the most enterprise-ready cloud for the AI era, which includes ensuring our partner ecosystem has the best technology, support, and resources to optimally serve customers. Today, we’re announcing two AI-powered tools that will enable partners to more efficiently complete manual tasks and access information, while augmenting their capabilities with a new level of intelligence.First, a new Gemini-based SOW Analyzer to streamline how partners create,refine, review and get approval for statements of work by proactively guiding them with examples and reasoning, effectively applying best practices as they go. Second, a new Bot-Assisted Live Chat also provides always-on, intelligent support for everything from onboarding to billing. These tools go beyond basic automation; they actively coach partners, offering a level of intelligence and insights that is truly unique in the market.

In addition to these new tools, we are bringing new AI capabilities to Earnings Hub to help partners better identify opportunities and enhance their growth. This resource augments the partner experience, providing insights into the most strategic, in-demand customer engagements and enabling their businesses to grow.

Enhancing the SOW process with Gemini

SOW Analyzer is a new AI-powered tool in the Partner Network Hub that applies Gemini to review statements of work and provide instant, intelligent feedback on what’s missing or needs to be updated. This goes far beyond simple document review; it actively coaches partners through the process, providing concrete examples and insights into best practices, based on past data from thousands of customer engagements. This level of intelligence and proactive guidance is a powerful way for partners to streamline how they navigate the SOW process.  leapfrogging what other hyperscalers are offering. For example, partners can now simply upload a PDF to get instant feedback on what’s missing or needs updating, which minimizes back-and-forth and helps them finalize customer contracts faster. 

The new SOW Analyzer is designed for speed, clarity and continuous improvement for our partners. After uploading a document, it provides immediate compliance feedback and specific guidance on potential issues. For example, if technical outcomes lack measurable criteria, this gap is highlighted and the reasoning is provided. This AI-powered feedback enables partners to confidently revise their SOW for final review. While Google Cloud will continue to provide the final human approval, this AI analysis accelerates the entire process and significantly augments the partner experience, helping partners begin customer engagements sooner.

Here’s what IDC and partners had to say about using the tool: 

• “The SOW Analyzer will have a material impact for Google Cloud partners in terms of speed, accuracy and compliance for their SOWs. It is a great example of an AI use case for partner enablement.” – Steve White, Program Vice President, Channels and Alliances, IDC
• “Google Cloud’s SOW Analyzer is an incredible new development. It doesn’t just highlight gaps in SOWs; it provides examples and actively coaches us through improvements. This guidance will allow SoftServe to execute SOWs significantly faster, paving the way for quicker, more effective future engagements.” – Scott Krynock, GM Google Cloud, VP, Softserve
• “The SOW Analyzer is a great example of how Google Cloud is using its own AI products to make work easier for partners. The SOW process used to take us weeks, but we can now complete it in just a few days, helping us move faster and focus on creating real impact with our customers.” – Elaine Versloot, Director of Operations, Xebia

By enhancing the SOW process, we’re excited to help partners get projects approved faster, so they can accelerate services delivery for customers. 

Always-on customer support

We’re also launching a new Bot-Assisted Live Chat experience to give partners instant access to the information they need, providing continuous, AI-bolstered support across all day-to-day business operations.

Available in the Partner Network Hub, the Bot-Assisted Live Chat can help partners get information to support some of their most common tasks like onboarding, billing, orders, incentive claims and rebates. For example, if a partner has a question about how to submit a claim or understand a rebate, they can ask the chatbot and receive immediate, personalized guidance, drawing upon our extensive knowledge base. If the issue requires a deeper level of support, the chatbot can initiate a seamless handoff to a Live Chat agent, without requiring the partner to re-explain the issue or start over.

Initial results from partner usage of the Bot-Assisted Live Chat have been very positive, including: 

• 25% faster resolution times: Partners are able to more quickly resolve many of their inquiries in real-time. 
• First contact resolution (FCR): Accelerated issue closure and reduced friction at the first interaction with customer support. 
• Immediate support: Partners are immediately connected to support resources, helping them get faster resolution to many of their queries. 

Here’s what one of our partners had to say about the experience: 

• “Bot-Assisted Live Chat is a tremendous asset. It expertly streamlines simple issue resolution, minimizing the need for extensive explanations and enabling our teams to overcome challenges much faster. Further, this makes locating resources exceptionally easy.” – Venkat Srungavarapu, Senior Vice President, and Naveen Kumar Chinnaboina, Principal Architect, Zelarsof

Earnings Hub: new AI insights to help partners grow

Earnings Hub continues to give partners enhanced visibility into their incentive earnings, consolidating key data like rebates, discounts, funds, and credits into a streamlined dashboard that also provides actionable insights to accelerate growth. In the coming months, we will be further enhancing this tool with conversational support and personalized, predictive insights that make it even easier to optimize earnings and uncover new growth opportunities. With Earnings Hub, we are putting the power of Google’s AI directly into the partner experience. Beyond just tracking earnings, this tool provides insights for partners to benchmark their performance against peers and offers personalized tips to increase their earnings. For example, it uses proprietary data and Gemini’s predictive reasoning capabilities to show partners which SKUs are selling in their specific area and where future customer demand is heading. Think of it like an intelligent roadmap that shows partners the way to higher earnings.

Putting AI to work for every partner

SOW Analyzer, Bot-Assisted Live Chat, and the enhanced Earnings Hub are all part of our commitment to make Google Cloud the easiest place for partners to grow and succeed. These tools deliver tangible value to our customers, providing unparalleled transparency and intelligence, and freeing up time for partners to focus on what matters most.

The SOW Analyzer is available now in the Partner Network Hub. Partner admins can find it under Earnings > Funds Details > SOW Documents to upload and review SOWs.

The Bot-Assisted Live Chat is available to users in the Partner Network Hub. 

The Earnings Hub is fully available to all partners and continues to evolve with powerful new AI features on the horizon.

We encourage all Google Cloud partners to explore these tools and share feedback. And if you’re considering partnering with us, there’s never been a better time to get started with the unparalleled AI-powered support and insights we offer.