GCP – Accelerating innovation with Agent Assist, Looker (Google Cloud core) and Vertex AI Vector Search, now FedRAMP High authorized

In today’s rapidly evolving landscape, the need to protect highly sensitive government data remains paramount. Today, we reinforce our commitment to providing the highest level of assurance that sensitive agency data is protected while also streamlining the adoption of secure and modern cloud technologies, with another significant achievement – FedRAMP High authorization for Agent Assist, Looker (Google Cloud core) and Vertex AI Vector Search.

These services are foundational components of broader AI and Data Cloud solutions that can help automate institutional knowledge, bolster efficiency, drive greater worker productivity, and surface insights for more informed decision making. In today’s landscape, these are critical priorities. Findings from a recently released study that Google commissioned with GovExec show top current and future federal AI use cases which include data analysis and reporting, predictive analytics, and decision support. We believe secure, AI-powered technologies will play a critical role in scaling these AI use cases across the public sector.

Now, let’s dive deeper into our latest FedRAMP High authorizations and what they mean for public sector agencies.

Agent Assist: Empower call center operators with real-time support

Our AI-powered Agent Assist empowers call center operators with real-time support and guidance during the call, providing important context as the conversation unfolds and enabling employees to find information for callers more efficiently. Agent Assist improves accuracy, reduces handle time and after call work, drives more personalized and effective engagement, and enhances the overall service delivery.

Let’s take a closer look at how Agent Assist empowers call center operators. One federal agency faced challenges with long wait times and inconsistent answers due to operators navigating complex, siloed systems. Agent Assist offers real-time support by transcribing calls and instantly surfacing key information for a number of use cases like benefits, military and agency healthcare, claims status, IT helpdesk and more. Agent Assist guides agents through complex procedures, ensuring accuracy and compliance. It also reduces caller wait times, eliminates additional restarts, supports streamlined handoffs, automates call summaries, and so much more.

Looker (Google Cloud core): Explore data, create dashboards and self-service reports

Looker is a complete AI for business intelligence (BI) platform allowing users to explore data, chat with their data via AI agents using natural language, and create dashboards and self-service reports with as little as a single natural language query. As a cloud-native and cloud-agnostic conversational enterprise-level BI tool, Looker provides simplified and streamlined provisioning and configuration. FedRAMP High authorization for Looker is the gateway for its use by federal agencies, providing the necessary security, compliance, and efficiency assurances that government operations demand.

Let’s take a closer look at how Looker helps agency employees explore data and make their data more actionable. One state agency in Texas partnered with Google Public Sector to create an AI platform that identifies new road developments to help ease congestion and improve the motorist experience. The agency uses Looker for analytics and visualization, BigQuery for data management, and Apigee for third-party integrations to help them uncover new trends that may not have been recognized before.

Vertex AI Vector Search: Perform semantic search and matching on large datasets

Vertex AI Vector Search is our managed service that allows agencies to perform semantic search and similarity matching on large datasets by leveraging vector representations of data. Using Vertex AI Vector Search, public sector agencies can perform lightning-fast semantic searches, uncovering relevant information based on meaning and context rather than just keywords. This capability is crucial for enhancing the speed and quality of services, from providing citizens with more intuitive access to information to empowering policy analysts with more comprehensive data. The ability to quickly surface connections and patterns across disparate documents, images and other unstructured data allows for more informed decision-making and improved operational efficiency. This builds on a prior announcement where we shared FedRAMP High authorization for Vertex AI Search and Generative AI on Vertex AI and demonstrates the incredible momentum around our Vertex AI platform.

Let’s take a closer look at how Vertex AI Vector Search supports more efficient searches within large datasets. One federal agency responsible for overseeing critical incident response is prototyping the ability to use Vertex AI Vector Search to guide its teams during fast-moving events. When a new situation develops, personnel can use natural language to search thousands of policies and standard operating procedures in real-time. This allows them to instantly find the correct protocol for the specific circumstances, ensuring a faster, safer, and more consistent operational response.

Accelerating innovation across the public sector

All of this momentum builds on prior announcements where we shared FedRAMP High authorization for Agentspace and Gemini in Workspace apps and the Gemini app. We will continue to invest in securing the government’s most sensitive data, ensuring mission continuity, and building public trust through FedRAMP accreditations.

At Google Public Sector, we’re passionate about applying the latest cloud, AI and security innovations to help you meet your mission. Subscribe to our Google Public Sector Newsletter to stay informed and stay ahead with the latest updates, announcements, events and more.