Amazon Transcribe is an automatic speech recognition service that you can use to add speech-to-text capability to your applications. Starting today, you can utilize Amazon Transcribe to automatically remove personal identifiable information (PII) from your streaming transcription results. Amazon Transcribe uses state-of-the-art machine learning technology to help identify sensitive information such as Social Security number, credit card/bank account information, and contact information (i.e. name, email address, phone number and mailing address). With this feature, companies can provide their contact center agents with valuable transcripts for on-going conversation while maintaining privacy standards. These transcripts can then be used to help supervisors extract real-time insights and identify calls that require attention.
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